Senior Support Engineer (Postgres)

Job Summary

We're looking for a stellar Senior Support Engineer to join our Support Services team in Brazil.

As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases partnering closely with our clients by providing guidance support and execution following best practices.

Candidates please note : This role will be required to work a schedule of Sunday to Wednesday starting at 8:00 AM to 7:00 PM GMT-3. Again candidates who are located in Brazil are preferred. This role can be located 100% remotely.

What your impact will be:

• Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.

• Collaborate with and mentor junior and mid-tier support engineers to triage issues.

• Create reproducible test cases file development requests and offer patches when possible.

• Collaborate with development resources many of whom are core members and major contributors to the PostgreSQL community to identify bugs and performance bottlenecks

• Serve as the primary point of contact to premium customers on priority engagements.

• Document solutions procedures and standards for customers as well as for internal use.

What you will bring:

• 5+ years of significant experience with PostgreSQL as well as experience with Oracle MySQL MongoDB or equivalent knowledge

• Bachelor's degree in Computer Science or equivalent knowledge

• Working knowledge of PostgreSQL third-party tools (i.e. pgpool patroni pgbouncer etc.)

• Outstanding English communication skills (both written and verbal)

• Strong problem-solving skills for abstract and complex issues

• Quick-thinking able to work well under pressure

• Adept at documenting efforts actions and results

• Experience liaising with Engineering teams

What will give you an edge:

• Technical Support experience

• Experience with machine learning and AI

• Recent working experience with Microsoft.NET Java and/or C/C++

• Experience with Oracle or SQL Server

• Experience with Docker OpenShift & Kubernetes

• Experience with Amazon Web Services and RDS

• Experience with Microsoft Azure

• Experience with Zookeeper or Kafka

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