Senior Technical Product Consultant

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Responsibilities

• Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
• Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform.
• Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications.
• Deliver live demos of Dynatrace’s all-in-one monitoring solution for a wide range of users (technical and non-technical).
• Assist Customer Success Managers and Sales in identifying new expansion and revenue opportunities.
• Use your knowledge and experience to help build our collective knowledge through stand-up meetings, ad-hoc brainstorming, and team enablement sessions.
• Identify, offer solutions, and take initiative to automate or streamline any processes or task that takes away from our first priority—our customers—in order to reduce workload, increasing scale, and provide more value to customers.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related work experience.
• 5+ years of work experience in a customer services team (e.g. technical support, consulting, sales).
• Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
• Familiarity with database design, SQL, and data access practices.
• Exceptional corporate presentation and relationship-building skills.
• Must have exceptional English written and verbal communications skills.  Additional language skills are preferred with French, Italian, Spanish, Portuguese, and Japanese is preferred.
• Flexible work schedule as you may be required to work non-business hours and weekends.
• Knowledge of one or more web technology stacks such as:
• Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
• Server-side technologies such as Java Servlets and PHP
• Client-side technologies such as HTML, CSS, JavaScript, and Ajax
• The HTTP protocol and the RESTful architectural style
• Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry

Expectations

• Flexible – we are dynamically changing and adapting.
• Positive – even in the face of adversity.
• Proactive – not waiting to be told what to do.
• Motivated – self-starter who excels in fast-paced, team environments.
• Innovative – always learning and contributing to fresh ideas.