Senior Technical Product Manager

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
The Technical Product Manager is responsible for writing and managing product requirements, user stories, and interoperability between customer and cloud communication infrastructures. The qualified candidate will be responsible for also working with product leadership on the joint development efforts between TigerConnect and our developers that are responsible for building the communication infrastructures for the product.
What You'll Be Doing:

• Partner closely with the Product Line Executive for Telephony to set product strategy and direction
• Define, plan, and manage the roadmap for telephony features and enhancements
• Identify customer pain points and needs by leading conversations with internal and external stakeholders
• Serve as a subject matter expert for telephony technologies including VOIP and PBX, Operator Console
• Serve as a point of contact for development and integration partners
• Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer feedback, Engineering suggestions, Sales Team requests, industry trends, etc.
• Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on-track
• Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies
• Triage and prioritize bugs to provide direction for engineering and QA teams
• Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools
• Write user stories, acceptance criteria, requirements with our partners in Engineering

What You Bring:

• Bachelor's degree, MS or MBA preferred, and 5+ years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience

• Previous experience in managing product development backlog
• Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC)
• Strong knowledge of IP (internet protocol) and networking technologies is required
• Legacy contact center technology (Cisco, Nortel, Avaya) knowledge, as well as newer technologies e.g., Twilio Flex, Amazon Connect, and Amazon Chime (CCaaS) experience
• Experience with cloud computing technologies such as AWS and Azure is preferred
• Understanding of standard product management methodologies is required; experience with agile product management and development practices is preferred
• Experience with telephony systems and other healthcare information technology
• Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders
• Penchant for data-driven decision making and analytical thinking
• Solid sense and belief of user-centered design and intuitive UX

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2024), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies (2023).
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.