Senior Technical Product Manager

In this role, you will help shape the future of Convera’s platform API business and contribute to continued growth in the global payments market. This role is part of Convera’s Global Product Management team building API products for use by corporations and financial institutions around the world. This is a mid-level product role with expectations of roadmap cultivation, ownership, and execution working with both internal and external customers. 

As Senior Technical Product Manager, you will evangelize the API product value proposition to Convera stakeholders and build API products that meet real customer needs and KPIs. This role will work directly with external customers, platform engineering teams, other product managers, and business stakeholders to translate needs into working software. This is a technical product role and requires the ability to make technical trade off decisions, evaluate system design choices, and speak directly to the Developer-as-a-Customer persona through technical writing and communications. 

This role will be responsible for building API products, such as connectors and SDKs, and managing the customer-facing API developer portal. The portal is used by Convera customers and partners to gain access to our APIs, consume documentation, and learn about new features. The Senior Product Manager will be responsible for crafting the portal roadmap, managing updates to the portal, documentation, and creating content in conjunction with engineering and global marketing. Strong attention to detail in written technical communications is a prerequisite for this role. 

To succeed in this role, you will be expected to analyze key customer & product metrics, benchmark against API industry standards, and assess the competitive landscape. You will be expected to use data and intuition to make decisions and influence product strategy for buy-in.  

We strive to uphold the Convera values every day. The ideal candidate should be relentless in being a Customer Champion and never settle for “good enough”. We operate as One Convera and look to build a positive work culture where we succeed together, building strong relationships along the way. We aren’t afraid to have difficult conversations to make the right decision while remaining Respectfully Candid. We are seeking a High Achiever & Fast Mover who has experience working in a matrixed environment and can operate with minimal oversight.  

Convera Values - https://convera.com/about-us/our-values/ 

Essential Responsibilities 

• Deliver API capabilities to market based on defined business and product strategy 

• Collaborate with cross-functional stakeholders to design & implement solutions based on key requirements 

• Test new API features & functionality and facilitate user acceptance testing 

• Manage API developer portal updates, documentation, and content 

• Evangelize product updates to both internal and external audiences 

• Define & track product success criteria across technical and business criteria 

• Prioritize feature backlog according to broader strategy and customer needs 

• Evaluate technical, operational, and business tradeoffs in product decisions 
• Participate in scrum ceremonies to translate product builds into consumable work for engineering teams 

Qualifications & Requirements 

• 5+ years relevant experience with at least 3 years of product management experience 

• BA/BS in Computer Science or other technical degree strongly preferred 

• Comfortable working in a fast-paced “start-up” environment, wearing many hats, and making decisions without complete information 

• Ability to create clear, concise technical documentation suitable for developer consumption 

• Proficiency in API development and testing required 

• Experience performing customer discovery & interviews required 

• Experience working with cross-functional stakeholders such as sales, marketing, operations, and compliance required 

• Experience building API connectors to ERP systems strongly preferred 

• Experience building SDKs strongly preferred 

• Experience building backend services preferred 

• Experienced in Fintech or Financial Services is preferred, but not required 

• Excellent written and oral communication skills including presentations to large audiences