Senior Technical Support Engineer
Tufin
•
Remote
Company
Tufin
Location
Remote
Type
Full Time
Job Description
Description
Responsibilities:
Requirements
Mail resume to: Jillian Comeau, HR Director America, Tufin Software North America, Inc., 10 Summer Street, 6th Floor, Boston, MA 02110.
Responsibilities:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the deployment, implementation, and integration of Tufin products within customers' infrastructure
- Help to create and improve documentation of best practices in maintaining Tufin solutions
- Participate in mentoring of other support engineers on your team
- Develop a deep understanding of the customers' technical environment
- Software leveraged by Tufin, including, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect
Requirements
- Bachelor's degree in Computer Information Systems or a related field
- 5 years of related work experience including experience in Linux servers, virtualization, previous customer/end user facing experience as a technical lead
- strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.),
- high-level understanding of authentication technologies (LDAP, TACACS, RADIUS)
- Must have strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting.
- Must have experience in scripting languages (BASH, Python, Perl)
- Occasional office visits to Akron, OH required.
- May work remotely from the U.S. but must be within driving distance (under 200 miles) from Tufin's office in Akron, Ohio.
- Must have legal authority to work in the U.S. EEOE.
Mail resume to: Jillian Comeau, HR Director America, Tufin Software North America, Inc., 10 Summer Street, 6th Floor, Boston, MA 02110.
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Company Info
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Date Posted
04/13/2023
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Subjectivity Score: 0.9
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