Senior Technical Writer

Seismic is seeking a Senior Technical Writer to join our Technical Communications team (experience with information architecture a plus).

What you will be doing:

• Deliver documentation for new product features using newly deployed structured authoring tools and best practices
• Analyze existing product documentation and update, revise, replace, and retire as needed
• Partner with assigned product managers/teams to support product documentation and release communication needs
• Track feature development for assigned product teams and ensure that all required documentation is planned, developed, tested, and delivered on schedule
• Collaborate with designers, developers, product managers, and key stakeholders to understand and meet technical enablement requirements from feature conception until launch
• Research and build holistic knowledge about our products, services, and technology
• Build relationships with experts across our business who can help you better understand our customers, empathize with their problems, and articulate how our technology helps solve them
• Engage with and support other documentation team members to help establish best practices,  drive quality and consistency, and build a positive team culture
• Help implement new solutions that improve how technical information is delivered to our customers (e.g., contextual help, unified search)
• Help drive continuous improvement across our documentation set using insights from analytics and direct feedback from customers and internal users

What you will bring to the team:

• BA/BS degree in English, Technical Communication/Writing, Computer Science or a related technical discipline, or relevant professional experience
• Experience in structured authoring/topic-based help
• Information architecture experience a plus
• 5+ years experience in Scrum/Agile development environments
• Eagerness to understand challenging technical concepts and learn new things every day
• Aptitude for quickly grasping complex ideas and translating them into technical content that’s accessible to audiences with mixed levels of experience
• Enthusiasm for working hands-on with the software as it is being developed
• Appreciation of the challenges and ambiguity involved in documenting fast-evolving products
• Flexibility to juggle multiple projects and prioritize tasks in a fast-paced, dynamic environment
• Independent motivation and self-direction to be highly productive and meet deadlines without fail
• Strong interpersonal skills for communicating and collaborating with people across different teams, ranks, and disciplines
• Painstaking attention to detail and obsession with accuracy
• Impeccable oral and written English skills
• Experience with DITA, Oxygen, Ixiasoft, and/or Zoomin a plus
• Experience with UX design, HTML, CSS, and other Web technologies a plus
• Experience building foundational content strategy, infrastructure, and processes a plus
• Experience documenting APIs a plus
• Experience creating online tutorials using Gainsight, WalkMe or similar tools a plus
• Experience in instructional video creation using tools such as Camtasia and Captivate a plus

Our values: 

Here at Seismic, we ignite growth for our company, industry, and people. We are enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values. 

• We are inclusive. 
• We are vulnerable. 
• We seek to understand. 
• We strive for excellence. 
• We champion the customer. 
• We celebrate success. 

What we have for you: 

• Take time to rest and recharge w/ paid time off, paid company holidays, and end of year company shutdown 
• Medical, dental, vision and 2x life insurance 
• Health Savings Accounts with $1,000 Single/$2,000 Family employer contribution and employer-paid disability plans  
• Fertility & family planning benefits 
• Paid parental leave and family caregiver leaves 
• Annual professional development reimbursement 
• Mental health support + Employee Assistance programs w/ free counseling sessions 
• 401k w/ employer match  
• Equity program and performance-based bonuses  
• Bring Your Own Device technology stipend 
• Seismic Cares Program w/ charitable donation matching 
• Nine Communities of Belonging (employee resource/affinity groups) 
• Access to free paid telemedicine
• Pre-tax commuter benefits 

#LI-DL1