Senior Technology Business Systems Analyst (w/ServiceNow exp.)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Technology Business Systems Analyst (w/ServiceNow exp.) to join our team in Concord, California (US-CA), United States (US). Other possible locations: Charlotte, NC or Dallas, TX.

Job Responsibilities Include:

• Lead complex and unique initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as an advisory to senior leadership, with strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
• Make decisions regularly for highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for highly complex business problems
• Provide guidance and mentorship to individuals at all levels and provide advice to senior leadership on highly complex and strategic issues
• Ensure communication and information flow between business and technology teams

Basic Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ Years of experience working with ServiceNow
• 5+ Years of experience using BI Tools (Tableau/PowerBI)

Preferred Skills:

• Experience with monitoring technologies: Thousand Eyes & AppDynamics
• Dedicated and leader of CIO PSM NFRs, including management of dashboards, Kanban boards, and backlogs
• Agile and Scrum experience
• Working knowledge of JIRA
• Knowledge of dashboard creation in JIRA, using filters
• Prepares the Operating Review
• Utilizes SRE methodology to create and deploy NFRs
• Close oversight with App Owners to deliver on avail, incident, and problem management
• Ensure research/analysis is complete to identify and categorize negative trends to bring out patterns
• Ensure strong preventative actions and action plans are follow up on
• Serve as and mentor for lead and senior team members
• Roadmap of critical project and infrastructure dates meeting NFR deadlines
• Provide knowledge transfers

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Systems Analyst, Consulting, Technology