Senior Titling Specialist

About the role:

We are on the lookout for a new Caribou Financial Senior Titling Specialist to join our Titling team. The role is responsible for the daily processing of title work, including individual and team assignments, and assistance with mentoring team members.  Our Senior Titling Specialist will work in-office at our downtown Denver, CO location.

• Prioritize work queue to meet department and individual lien placement SLA targets
• Follow up with third party vendors, DMVs, lender partners and customers as needed to perfect liens, which may result in difficult conversations and creative problem solving
• Receive and status incoming titles and lien releases, match to files
• Provide authoritative responses to questions from internal and external customers
• Add and maintain comprehensive, detailed system notes and statuses 
• Contact previous lien-holders pursuant to payoff sent with no title received
• Complete lender status reports 

About you: 

• Computer literacy and ability to adapt with multiple software programs
• Knowledge of title processing/experience with DMVs is required (2-5 years)
• Effective and respectful communicator; you see people as people regardless of their role 
• Your written and verbal communication is courteous and clear   
• High School Diploma/GED or higher
• Must be authorized to work in the USA

Compensation & Benefits

Everyone at Caribou Financial is a valued team member, and we always strive to live up to our value of Taking Care of Each Other. Our compensation and benefits package includes:

• $32.00/hour, with growth potential
• Equity options
• 401k savings program with 3% company contribution
• Generous paid time off including: 20 days accrued PTO per year, 14 annual company holidays, 16-weeks paid parental leave, bereavement leave, and volunteer day.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses