Senior Traffic Operations Manager

Company Description

At AECOM, we're delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We're one global team - 47,000 strong - driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let's get started.

Job Description

The Senior Traffic Operations Manager is responsible for oversight of supervisors and operator/dispatchers at 24x7 Florida Dept. of Transportation TMCs responsible for detecting incidents and providing traveler information to motorists through various intelligent transportation systems.

Responsibilities:

• Responsible for managing all 24x7 operations staff
• Serve as the primary point of contact for the TMC and partnering agencies, including the Florida Dept. of Transportation and Florida Highway Patrol
• Manage recruiting, prospect interviews, and recommend staff for hire/advancement
• Prepare or review shift scheduling, HR performance reviews, and conflict resolution
• Maintain 24/7 awareness of control room-related equipment status, and facilitate coordination of service failures with field and information technology staff to ensure maximum system availability
• Coordinate any internal or external customer issues related to complaints, inquiries, and public information requests
• Author and maintain TMC documents, including standard operating procedures, guidelines and training materials
• Routinely report to client and company stakeholders on the operation's efficiency and effectiveness in providing regional traffic management, traveler information, incident management, and active vehicle detection systems
• Assist in maintaining thorough roadway operations by guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner
• Prepare weekly and monthly reports on the performance of TMC operations.
• Schedule and administer control room staff meetings
• Participate in meetings, seminars, conferences, and committees as assigned.
• Serve as a subject matter expert for the client and AECOM on TMC control room operations, incident management, operations statistical analysis, and field maintenance practices
• Conduct day-to-day management of the TMC staff and resources, including problem resolution concerning TMC operations
• Maintain and update standard operating policies with current ITS deployment, software systems, and industry standards
• Determines and uses existing measures of effectiveness for the TMC in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management
• Participates in regular Traffic Incident Management meetings, TMC coordination meetings and ensures appropriate interagency coordination on planned and unplanned events
• Coordination of TMC public relations activities such as external and internal TMC marketing efforts, TMC tours, and presentations
• Develop and update training materials while overseeing the TMC training certification
• Maintain required minimum staff coverage meeting all contractual requirements

Qualifications

Minimum:

• BA/BS plus Ten (10) years of similar experience required in a supervisory role in 24x7 transportation, public safety, or commercial operations in an urban environment or demonstrated equivalency
• Experience with the day-to-day operations of the traffic control room facility.
• Experience in Transportation, Systems, Management and Operations (TSM&O), and Traffic engineering principles along with a general knowledge of Intelligent Transportation Systems (ITS).
• Experience in the use of Advanced Traffic Management Systems.
• Experience preparing technical and performance reports, management presentations, spreadsheet analysis, and interoffice communications.
• Experience in the use of standard software applications, such as Microsoft Office (Word™, Excel™, PowerPoint™, Access™ and Outlook™).

Preferred:

• Experience in leadership, management, and staff relationship
• Experience interpreting technical information in layperson's terms
• Experience with coordinating real-time operations activities and priorities in an effective manner under pressure and in a variety of work conditions for self and support staff

Additional Information

• As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
• Relocation is available
• Sponsorship is not available
• Ability to work alternate work schedules and be on-call twenty-four (24) hours/day
• On-site availability is required during periods of weather or civil disasters.

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With infrastructure investment accelerating worldwide, our services are in great demand, and there's never been a better time to be at AECOM! Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

Join us and let's get started.

ReqID: J10089397

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: East

Career Area: Program & Project Management

Work Location Model: On-Site