Service Administrator

DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Aftermarket Service Operations in Dublin, Ireland

Monday to Friday, 8:30 AM to 5:00 PM, with a one-hour lunch break. This position is onsite.

In this role, you will make an impact in the following ways:

• First Point of Contact: By being the initial contact for customers, you will set a positive tone for their experience, fostering trust and encouraging repeat business.
• Building Relationships: Developing strong relationships with key customers will enhance customer loyalty and satisfaction, making them feel valued and understood.
• Effective Needs Assessment: Your ability to assess customer needs accurately will ensure that you provide tailored solutions, improving service quality and efficiency.
• Streamlined Service Scheduling: Planning both scheduled and unscheduled service events will optimize resource allocation, ensuring timely service delivery and minimizing downtime for customers.
• Accurate Documentation: Documenting customer inquiries and interactions in Cummins systems will create a reliable record, facilitating better follow-up and communication.
• Proactive Issue Resolution: By resolving customer issues promptly and effectively, you will enhance the overall customer experience and demonstrate your commitment to service excellence.
• Feedback for Improvement: Providing constructive feedback on processes will contribute to continuous improvement initiatives, helping to refine customer service strategies and operational efficiency.
• Customer-Centric Suggestions: Your insights on making processes more customer-centric will drive innovation and enhance the overall service experience, aligning with organizational goals.

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• Customer Support Experience: While proven experience in aftermarket customer support is preferred, having a strong foundation in customer service principles will help you effectively address customer needs and enhance their experience.
• Industry Knowledge: Familiarity with the Powergen Standby and Prime Power sectors, as well as knowledge of electromechanical equipment repair and maintenance, will enable you to provide informed support and solutions.
• Collaborative Mindset: Building strong partnerships and working collaboratively with colleagues will be essential for achieving shared objectives and fostering a positive team environment.
• Effective Communication Skills: The ability to communicate clearly and adapt your message to different audiences will ensure that you meet the unique needs of customers and team members alike, facilitating smoother interactions and problem-solving.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.