Service Cloud Business Analyst

We are looking for a seasoned Service Cloud Business Analyst to enhance our Experience Cloud platform.
The ideal candidate should possess a robust understanding of media process execution and adeptness in leveraging Experience Cloud technologies. The role requires forging close relationships with stakeholders to effectively gather requirements, manage projects, and drive the successful implementation of business solutions.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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• Develop and sustain a prioritized backlog of EPICs that coordinates with long-term strategic goals
• Identify key features and functionalities for the Experience Cloud, documenting them as EPICs
• Regularly refine the backlog based on business shifts or implementation feedback
• Analyze different user personas interacting with the Experience Cloud platform
• Map needs, behaviors, and expectations of each persona to the platform's features and design
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with enterprise architects and development teams to outline Business Process Architectures at both high and detailed levels
• Document and communicate how business processes integrate within the Experience Cloud
• Provide consultative support on best practices for BP architecture configurations
• Break down EPICs into manageable user stories for development implementation
• Define clear acceptance criteria for user stories to guide testing and validation
• Facilitate agile ceremonies, adjusting user stories based on feedback and project evolution

• Business analysis expertise with at least 2 years in a similar role
• Deep understanding of media processes and Experience Cloud
• Skills in personas identification and Business Process Architecture preparation
• Familiarity with agile methodologies and user story development
• Proficiency in English at B2 level or higher
• Competency in problem-solving and strong presentation skills
• Background in media industry, customer experience-driven solutions

• Knowledge of UI/UX design principles for user-centric solutions
• Understanding of additional cloud technologies
• Flexibility to adapt to new technologies and frameworks

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
• Medicina Prepaga (It covers the collaborator and direct family group)
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
• Discounts card
• English Training (English lessons, twice per week)
• Training Program (Access to multiple customized training plans according to the needs of each role within the company)
• Marriage bonus (The company doubles the allowance established by law that ANSES offers)
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
• External Agreements and Discounts
• Vacations: 14 calendar days a year