Service Desk Specialist

See Yourself in this Role at EPAMWe are looking for an experienced Service Desk Specialist to join our team.
#LI-DNI#Not found

Responsibilities

• Provide first and second level support for all IT related issues and service requests, solving complex inquiries independently
• Apply extensive technical knowledge in Apache NiFi, Splunk and Elastic to troubleshoot and resolve reported issues quickly and accurately
• Document all inquiries, incidents and interventions carefully and accurately
• Exhibit excellent customer service skills, ensuring high quality and professional interactions with all users
• Collaborate effectively with technical staff and engineers to find solutions and handle escalated issues
• Handle incident management, including tracking and escalating incidents and service requests
• Be involved in continuous training initiatives to maintain and enhance your technical expertise in the technologies we utilize
• Contribute to process improvement and drive efficient operations within the Service Desk team

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• Strong communication skills with the ability to analyze and communicate requests clearly and succinctly
• Relevant experience in consulting, with the ability to advise customers and solve problems
• Sound technical understanding of Apache NiFi, Splunk and Elastic
• Proven experience providing first and second level support
• Excellent fault diagnosis skills, with the ability to quickly identify and resolve technical problems
• Fluent English (written & oral) and proactive communication skills
• Exceptional customer service skills
• Rigorous documentation capabilities
• Strong teamwork ethic
• Demonstrated ability to manage multiple tasks simultaneously
• Understanding of escalation channels and procedures
• Commitment to continuous learning and development in the mentioned technologies
• Readinnes to have business trips to Stuttgart

• Opportunity to work in a fast-paced, agile, software engineering culture
• Benefit program (5 weeks of vacation, 5 paid sick days, meal vouchers, cafeteria and recreation bonuses, reimbursement of glasses, contribution to pension fund)
• Referral bonuses for recommended candidates
• English language courses
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more