Service Desk Specialist

See Yourself in this Role at EPAMWe are looking for an experienced Service Desk Specialist to join our team.
#LI-DNI#Not found

Responsibilities

• Provide first and second level support for all IT related issues and service requests, solving complex inquiries independently
• Apply extensive technical knowledge in Apache NiFi, Splunk and Elastic to troubleshoot and resolve reported issues quickly and accurately
• Document all inquiries, incidents and interventions carefully and accurately
• Exhibit excellent customer service skills, ensuring high quality and professional interactions with all users
• Collaborate effectively with technical staff and engineers to find solutions and handle escalated issues
• Handle incident management, including tracking and escalating incidents and service requests
• Be involved in continuous training initiatives to maintain and enhance your technical expertise in the technologies we utilize
• Contribute to process improvement and drive efficient operations within the Service Desk team

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• Strong communication skills with the ability to analyze and communicate requests clearly and succinctly
• Relevant experience in consulting, with the ability to advise customers and solve problems
• Sound technical understanding of Apache NiFi, Splunk and Elastic
• Proven experience providing first and second level support
• Excellent fault diagnosis skills, with the ability to quickly identify and resolve technical problems
• Fluent English (written & oral) and proactive communication skills
• Exceptional customer service skills
• Rigorous documentation capabilities
• Strong teamwork ethic
• Demonstrated ability to manage multiple tasks simultaneously
• Understanding of escalation channels and procedures
• Commitment to continuous learning and development in the mentioned technologies
• Readinnes to have business trips to Stuttgart

• Opportunity to work in a fast-paced, agile, software engineering culture
• Comfortable modern office in Prague 7, with support of hybrid or fully remote mode
• Benefit program (5 weeks of vacation, paid sick days, paid days off for special occasions, meal vouchers, flexi pass, Prague city public transport annual coupon, multisport cards, optional contribution to pension fund, health insurance for family member)
• EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
• English language courses
• Czech language courses upon request
• Referral bonuses for recommended candidates
• Mobile Phone Tariff's program for managerial-level candidates
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more