Service Quality Management Specialist

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

• Take the role of Service (Spare) Parts (especially on high value parts like Mother Board and LCD) Quality Management of PC Products - KPI like DOA (Dead Of Arrival) & RRR (Repeat Return Rate) control
  • Create and Use the digitalized Quality Database & Dashboard to do the biz analysis and guide the correct direction to drive improvement
  • E2E Improvement including Front End (GEO Service Delivery as of Service Provider or Service Center), and Backend (ODM/OEM, Parts Repair Vendor, OMB Vendor, etc.,)
• Product Quality management in WW Services: to Mitigate the impact of key quality issue to services, especially on SSC - Early Alert, Preliminary Root Cause Analysis, Solution, Deployment, and Cost Recovery/Free Buffer
• Service Parts RA (Repair Action Rate) Analysis and Alert

Additional Locations:
* China - Jiangsu - 苏州（Suzhou）