Service Rep-Ambulatory Svcs
Company
Kaiser Permanente
Location
Anaheim, California
Type
Full Time
Job Description
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Customer Service (Greeting, navigating, instructing/educating)
- Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
- Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
- Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
- Provides patient information to family members, following established patient confidentiality guidelines.
- Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
- Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
- Follows KP Service Standards.
- General Job Functions:
- Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.
- Ensures current schedules are accurate, makes authorized changes as appropriate.
- Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
- Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
Date Posted
12/05/2024
Views
0
Similar Jobs
Family Medicine Physician - Loma Linda University Faculty Medical Group
Views in the last 30 days - 0
Loma Linda University Faculty Medical Group is seeking a Board Certified Family Physician for a collegial faithbased environment The ideal candidate w...
View DetailsProduce Associate - Walmart
Views in the last 30 days - 0
This job posting is for a produce team member at Sams Club The role involves ensuring the availability cleanliness and freshness of produce prioritizi...
View DetailsMaintenance Mechanic (Outside Machinist - Non-Automotive) - Full Time -
Views in the last 30 days - 0
The Disneyland Resort is seeking a Maintenance Mechanic with at least two years of experience in an industrial production facility The role involves w...
View DetailsPart Time (20 Hours) Associate Banker, California Worth Ave Branch, California, Maryland - JPMorgan Chase
Views in the last 30 days - 0
The job posting for an Associate Banker Market Expansion in Branch Banking emphasizes the companys commitment to customer and employee care diversity ...
View DetailsStore Director (Store Manager)- Greater North Orange County/ East Los Angeles - Target
Views in the last 30 days - 0
Target is offering a competitive pay range of 11500000 21000000 with compensation based on factors like labor markets education work experience and c...
View DetailsWarehouse Associate - Sonepar USA Inc
Views in the last 30 days - 0
OneSource a Sonepar Company is seeking an associate for a position in Fullerton CA The role involves maintaining inventory reading orders loading and ...
View Details