Service Supervisor

DESCRIPTION

We are looking for a talented Service Supervisor to join our team specializing in Service for our Orlando, FL Onsite location.

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways:

• Financial Acumen: You'll interpret and apply key financial indicators to make better business decisions, ensuring the financial health and efficiency of the organization.
• Effective Communication: You'll develop and deliver communications in various modes (e.g., written, verbal) tailored to the unique needs of different audiences, ensuring clarity and understanding.
• Customer Focus: You'll build strong relationships with customers and deliver solutions that are centered around their needs, enhancing customer satisfaction and loyalty.
• Directing Work: You'll provide clear direction, delegate tasks effectively, and remove any obstacles that might hinder progress, ensuring that work is completed efficiently and effectively.
• Accountability: You'll hold yourself and others accountable for meeting commitments, fostering a culture of reliability and responsibility.
• Conflict Management: You'll handle conflict situations with minimal disruption, using effective strategies to resolve issues and maintain a positive work environment.
• Diagnostics Application : You'll translate customer complaints into troubleshooting plans, use specialized tools to diagnose issues, and document the results to ensure successful repairs and accurate records.
• Electronic Service Tool Application : You'll identify and use the appropriate electronic tools to diagnose and troubleshoot service issues, interpreting the results to determine the next steps for resolution.

RESPONSIBILITIES

To be successful in this role, you will need the following:

• Supervisory Skills: Oversee Service Technicians and/or Service Team Leaders, coordinate schedules, and ensure repair plans align with customer quotes. Monitor productivity and repair quality.
• Coaching and Feedback: Provide coaching, feedback, and performance reviews to Service Technicians and/or Service Team Leaders, fostering professional growth.
• Technical Support: Offer first-level support to Service Technicians, escalating technical issues when necessary.
• Service Logistics Management: Manage materials, equipment, and personnel to ensure safe, high-quality, and efficient operations.
• Quote Accuracy and Communication: Develop and review quotes for accuracy, update customers on repair status, and communicate any changes in plans or schedules.
• Continuous Improvement: Participate in activities to review, change, and improve processes in line with evolving customer expectations and organizational goals.
• Repair Monitoring: Track the status of open repairs, addressing any issues that impact the completion of repair plans within the quoted time.
• Customer Satisfaction: Monitor branch goals and targets, maintain high levels of customer satisfaction, resolve warranty-related concerns, and build strong relationships through frequent, professional communication.

Education, Licenses, Certifications:

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

QUALIFICATIONS

This is a Field Service Supervisor role that will require scheduling and dispatching technicians to customer sites.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2406834

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.