Service Team Manager

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Team Manager in Eaton's Electrical business, based in Seoul, Korea. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

What you'll do:

• Lead Service team and organize team resource following business requirements and customers' request.
• Drive Service Sales target (2M, 25'PP) and support service support for other business growth.
• Provide technical support to customer service issues and trainings. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports.
• Lead and organize team resource to take various data center deployment operational practices and troubleshoot in collaboration with global to resolve issues.
• The role of project leader from customers, partners, and Eaton to ensure a successful data center project from start to finish.
• Analyse recent lessons learned and conduct internal/partner/customer trainings.
• Serve Korea PD/PQ customers in power quality products' installation, implementation, maintenance and provide other services in responsible area.
• Achieve service sales target (1.7M, 24' & 2M, 25'PP) and support CPS/DPQ business sales including data center life cycle services for PD and PQ.
• Discover problem and solve them for end-user to obtain customer satisfaction and business opportunities.
• Involved in Service SOP's establishment, training distributor & customer with SOP.
• Analyse the data of feedback from customer and markets, communicate the results with Product and Quality teams to improve the product and service.
• Improve the technical process, monitor the effectiveness of the processes to seek opportunities of improvement. Consolidate the solutions into training and practice sharing.
• Improve service tools to support field service and issue resolution.
• Develop internal resource capability with leadership/technical knowledge.

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• Bachelor's degree in engineering, prefer Electronic Engineering.
• 15-20 years' experience in related industry would be preferred.
• Electrical knowledge preferred.
• Knowledge of Codes and Standards.
• Good communication in both oral and writing.
• Be initiative and responsible for work.
• Team Leadership and excellent interpersonal skills.
• Work under pressure.