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Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward–thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward–thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital – Cedar Crest, Lehigh Valley Hospital – Muhlenberg, Lehigh Valley Hospital– Hazleton, and Lehigh Valley Hospital – Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Ensures daily operations and coordination of a specific practice site(s). Serves as the on–site management representative of the practice.

Job Duties

• Manages practice scheduling, overtime, and access concerns.
• Responds proactively to associate feedback and suggestions including satisfaction surveys and patient service recovery.
• Ensures colleagues follow all standard work for all practice workflows.
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
• Ensures staff receive adequate training to perform jobs to meet expectations. Identifies talent and helps develop future leaders for the organization.
• Attempts to resolve conflicts between staff and/or providers, in collaboration with managers and administration.
• Strives to efficiently accommodate interruptions and changing priorities.

• Associate's Degree In lieu of an associate's degree HS diploma with previous supervisory experience.
• 2 years Relevant experience in a healthcare setting.
• Ability to implement all policies and procedures effectively.
• Ability to compose business communications (reports, memos, letters, and e–mails).
• Ability to plan effectively, set appropriate priorities, and manage several complex projects simultaneously while meeting deadlines.
• Excellent computer skills, including electronic medical record (EMR) and Microsoft Office suite.
• Knowledge of medical office practice operations, including but not limited to, personnel management, patient scheduling, and insurance regulations.

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.