SMB Growth & Engagement Manager

About the Role

Join the Mexico Uber Eats Commercial team as an SMB Engagement & Growth Manager! In this role, you will play a key part in driving growth for our Scaled Restaurants portfolio. You'll leverage strategic analysis, process optimization, and leadership to enhance merchant engagement, loyalty, and success.

What You'll Do

• Develop and own a roadmap of initiatives to increase engagement, loyalty, and growth for new and mature SMB merchants.
• Lead churn management as the primary point of contact, overseeing the entire process end-to-end.
• Analyze churn trends and identify drivers to implement effective strategies, reducing the overall churn rate.
• Optimize merchant journeys by addressing friction points to improve performance.
• Define and oversee the lifecycle of newly onboarded merchants, including actions, incentives, processes, and governance.
• Monitor early-stage accounts, tracking operational performance trends to ensure success.
• Design scalable solutions to drive growth and maximize the performance of newly acquired SMBs across Mexico.
• Develop and optimize processes to support SMB operations and growth.
• Collaborate with cross-functional, sales, and Territory teams to support long-term growth.
• Manage and mentor 2 direct reports.

What You'll Need

• 5+ years of experience in commercial strategy, tech operations, business consulting, or online food delivery.
• Proficiency in data-driven problem-solving and strategic thinking, with experience addressing complex analytical challenges.
• Proven ability to execute in fast-paced environments.
• Strong commercial business acumen, with familiarity in Mexico's tech, restaurant industry, or SMB sectors.
• Excellent project implementation and stakeholder management skills.
• Structured, organized, and innovative mindset.
• Experience processing high volumes of data.
• Proficiency in Excel, Google Sheets, and Google Slides.
• Professional proficiency in English.

Preferred Qualifications

• Experience with SQL or similar programming languages.
• Background in restaurant engagement and/or growth strategies, particularly with high-volume SMBs in fast-paced settings.
• Experience managing people.
• Familiarity with data visualization tools such as Tableau or Power BI.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].