Software Engineer Intern - Genesys Cloud

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

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Job Description

Our Summer Internship is an 11-week programme providing you the opportunity to experience all that Visa has to offer alongside completing challenging work, building your skillset, and networking with fellow interns and Visa employees. Throughout the internship you will support professionals on core activities within your team, be given an end-to-end project to complete and take part in a variety of trainings to increase your learning. You will also get the opportunity to take part in a global social impact case challenge as well as hearing from senior leaders through our Visa Executive Speaker Series.

The internship is just the beginning to what we hope will be a lasting career at Visa! If you are successful throughout your internship you could even secure a graduate role with us when you finish university.

Daily responsibilities

• Opportunity to work across different Contact Center product lines gaining an insight and appreciation into software engineering practices and technologies.
• Assist in designing, developing, and maintaining Contact Center related products and systems (like IVR, ChatBots, REST API, GenAI etc).
• Collaborate with cross-functional teams to define, design, and implement new Contact Center features.
• Work within an Agile environment which embraces Test Driven development, Continuous Integration and Development.
• Grow your knowledge and skills in CX software engineering through Visa’s progressive technical community.

Qualifications

• Pursuing a bachelor’s or master’s degree & graduating December 2025 or later.
• A strong desire to understand and leverage new tools and technologies and evolve their learning of the discipline.
• Analytical abilities, including the ability to translate and communicate technical requirements.
• Knowledge of Contact Center related products and systems (like IVR, agents management , queue, skills, call recording, chat bot) is a plus.
• Fundamental knowledge of Unified Communications and related technologies (VOIP, ISDN, PBX) is a plus.
• General knowledge or experience with one of the following products: Cisco CUCM, Cisco CUBE, Genesys, is a plus.
• Cloud platforms (like AWS, GCP, Azure) is a plus.
• An undeniable passion for the software engineering discipline, examples of work you have completed outside of the core curriculum is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We may be able to offer financial relocation support to Warsaw for successful applicants, and Visa Interns in Poland are entitled to paid annual leave.