Solution Analyst

What you'll do

• Address all product-related queries from customers in a timely manner
• Provide analysis of customers’ needs and suggest additional features to our Product teams
• Training customers to use KrakenFlex products effectively and provide supporting documentation
• Automate manual tasks and help our customers self-serve.
• Work closely with a range of teams from the full technology stack (Electrical engineering, controls engineering, software engineering, project management and sales)
• Provide technical expertise for customers to support post-sales processes
•  Onboarding customers through a mix of waterfall and agile processes

What you'll need

• Problem solving and analytical skills across technical, product and business questions, with an ability to grasp customers’ needs and suggest timely solutions
• Familiarity with an object oriented programming language, back end config and interacting with APIs
• Experience driving technical conversations with technical and non-technical people
• Excellent verbal and written communication skills
• A drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)
• A proven ability to multitask and perform well in a fast-paced environment
• An interest in learning about the electricity system and how grid scale Renewable energy sources to keep the lights on and the network stable. There are no experts, this area is changing so you’ll be learning what a flexible electricity system is along with us.
• A keen eye for detail

It would be great if you had

• Technical background in a SaaS business with hands on experience in developing cloud-native applications
• Demonstrable Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
• Familiarity with back-end and software engineering practices

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
• Visit our perks hub - Octopus Employee Benefits