Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.

You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product. 

Those large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will need your expertise to facilitate new integrations (flat files, API’s) and 3rd party apps, re-structuration of the platform, audits of the solution and provide advanced advices/assistance in order to get the best of our product.

Within 1 month, you will:

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

• Own your portfolio of +75 existing clients
• Start to answer questions coming from your portfolio of clients
• Support the Customer Success partner on functional and technical questions
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Within 6 months, you will:

• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from un expertise standpoint
• Deliver Professional Services to our existing customers base

Within 12 months, you will:

• Onboard another Solution Architect
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

The Skills Set

• 5+ years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Fluent English (US/UK) / B2 level or equivalent (FR)
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L 

What We Offer

• Compensation: Package includes base salary, a variable component and equity 📈
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
• Balance: Flexible hours, full remote work possible anywhere in France 🏠
• International team: Offices in London, New York and Paris
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆

Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with the Solution Expert Coach, Hugo
• Case study with the Solution Expert Coach and a Solution Expert
• Clarification Meeting with our CS Ops Manager, Edouard
• Culture Fit with our Head of Professional Services, Flavie
• Ref Checks
• Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC