Solutions Architect (Scoping)

Bloomreach • Remote

Company

Bloomreach

Location

Remote

Type

Full Time

Job Description

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern Mßnchen, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

As a Bloomreach Solutions Architect, you would be one of the trusted advisors of our high-energy, high-performance global pre-sales team, typically involved in later stages of the sales cycle. Your job would be to partner with our sales team and pre-sales Solutions Consultants, helping drive value for our customers by leading the technical aspects of our scoping and implementation efforts on Bloomreach’s rapidly growing Engagement platform. The Solutions Architect role involves maintaining a solid understanding of the Bloomreach product strategy, professional services offerings, and sales pipeline to identify opportunities where our services can bring business value to our customers and identify where implementations will need deep requirements gathering.

Your role will require significant collaboration with customers and internal teams to ensure our engagements are set up for success from the pre-sales cycle. A strong customer orientation, exceptional collaboration skills, and a solid technical background are key elements for success in this role. 


Your job will be to:
  1. Own the solution design and key design decisions of the Bloomreach Engagement platform with our customers and work across departments with our implementation teams to ensure the full scope of implementation is successfully delivered.
  2. Be a subject matter expert for the Bloomreach Engagement platform for both technical and business audiences.
  3. Understand the client’s team structures and capabilities, and determine how best to address bottlenecks and meet needs with a mix of solutions and services. 
  4. Evaluate complexities, identify custom features that may be needed, and work with internal stakeholders to deliver to the customer.
  5. Engage directly with prospects and customers to ensure key technical design decisions are aligned with functional and business requirements.
  6. Be able to write a full and comprehensive statement of work.
  7. Quickly develop a deep understanding of Bloomreach products and how they can be leveraged to meet customer requirements.
  8. Improve internal processes for requirements gathering and scoping.
  9. Optimize by reducing the time it takes to complete the scoping process, while ensuring the scope of work outlines the implementation work clearly.
You have the following experience and qualities:
  1. Professional — experience in pre-sales and can drive a complex technical sales process
  2. Personal — excellent communication skills with the ability to speak to both technical and non-technical audiences, detail-oriented, and can articulate the value of personalized online experiences 
Professional experience
  • A BS in Information Systems / Computer Science, or equivalent degree
  • 5+ years experience in technical services and/or pre-sales in (SaaS, Martech, e-commerce, CDP) and can drive a complex technical sales process
  • Understands basic concepts of Machine Learning and AI
  • Guide customers and prospects in the architecture and implementation of their use cases
  • A strong understanding of the digital marketing/advertising landscape, as well as the ability to simply and succinctly explain complex concepts
  • Has industry experience in retail, e-commerce, marketplace, DTC brands, or CPG
  • Desired prior experience working with CDPs or Data companies
Personal qualities
  • Strong presentation and communication skills and able to speak to both business and technical audiences
  • Can articulate the value of the implementation tools that enable personalized online experiences
  • Skilled at balancing the needs of complex stakeholders and developing cohesive solutions
  • Detail-oriented, with very strong technical problem-solving and debugging skills
  • Strong background and professional achievement, creative, out-of-box thinking
More things you'll like about Bloomreach:Culture:
  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:
  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:
  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

Compensation:
  • Stock options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We celebrate work anniversaries -- Bloomversaries!*


*Subject to employment type. Interns are exempt from marked benefits for the first 6 months.


If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


 

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

 #LI-Remote

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Date Posted

08/30/2022

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