Solutions Engineer

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Dolby's consumer entertainment and cinema businesses are bringing Dolby's breakthrough technologies, powering the world's top movies, TV shows, music, games, and live sports to more places around the world across a wider range of consumer experiences and devices.

As a Solutions Engineer focused on video, you will help demonstrate the value of Dolby's imaging technologies to its platform partners: streaming services, Pay-TV operators and broadcasters, and support them in integrating the technologies into their end-to-end workflows.

You will play an active role in providing education and integration support and help troubleshoot and resolve issues identified in the field. You will be the technical liaison between the customers and Dolby's internal teams such as support and engineering.

Essential Job Functions:

• Work with platform partners to enable and support Dolby Vision and other Dolby imaging technologies in their end-to-end workflows. These partners include streaming services, Pay TV operators and broadcasters.

• Collaborate with account managers to support pre-sales activities by building and delivering technical presentations and demonstrations of existing and new imaging technologies

• Manage the day-to-day communication on technical issues, communicating with Dolby's Engineering teams and following up on outstanding technical issues both internally and externally with partners

• Support, and work with, the playback and devices field applications engineering team when required.

• Establish and own relationships with technical contacts at existing and prospective partner companies

• Domestic travel to US-based customer sites may be required, along with occasional international travel

Requirements:

• B.S. or M.S. in Engineering Technology, Electrical, Video, Audio, etc., or equivalent experience

• Experience with CLI tools, experience coding in C and/or C++, and with one or more scripting languages (PERL, Python, BASH, etc.) is desirable.

• Experience working with streaming technologies and protocols like MPEG-DASH and HLS, and video compression standards like HEVC and AV1.

• Knowledge of end-to-end video workflows for video-on-demand and live broadcast is desirable.

• Exposure to color science is desirable.

• Strong troubleshooting, analytical and problem-solving abilities

• Ability to understand and explain technical issues to technical and non-technical personnel

• Comprehensive written and verbal communication skills in English

• Interest in video production, recording engineering, game/film video, or cinematography is highly desirable

Key Personal Attributes for Success in this Role

• Mindset of ownership (aka Gets Things Done): A track record of accomplishing measurable and identifiable results

• Willingness to learn new technologies/concepts and proactively look for opportunities to contribute

• Exhibits empathy for others - team-members, colleagues, customers, partners, consumers and the end-user

• Sets high standards for themselves and for others

• Excellent interpersonal and communication skills are essential; written and verbal interactions with customers and peers is a major part of the role

• Ability to collaboratively work with teams that are comprised of individuals who may not be part of the immediate organization

• Good time management skills with the ability to manage requests to enable reasonable and acceptable professional and personal timelines and schedules.

The San Francisco/Bay Area base salary range for this full-time position is $87,600-$117,000, which can vary if outside this location,plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.