Solutions Engineer - AdTech

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, and we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

As a Solutions Engineer, you will:

• Serve as the primary technical point of contact for key clients, providing high-touch support and guidance
• Troubleshoot and resolve complex technical issues in real-time scenarios
• Conduct face-to-face meetings with clients to understand their needs and present technical solutions
• Collaborate with internal teams to enhance product features based on client feedback
• Develop and deliver technical training sessions for clients
• Create detailed technical documentation and client-facing communications
• Analyze client data to identify trends and optimization opportunities
• Proactively monitor client accounts to prevent potential issues

• Excellent English Skills (spoken and written)
• Minimum 3 years of experience in a similar role, preferably in AdTech
• Strong proficiency in SQL, JavaScript, HTML, and Node.js
• Solid understanding of front-end technologies (JS, HTML, CSS)
• Experience with real-time problem-solving scenarios
• Excellent communication skills, both verbal and written
• Strong analytical and critical thinking abilities
• Client-facing experience with proven ability to explain technical concepts clearly
• Data analytics skills, including proficiency with SQL and Excel
• Excellent interpersonal skills for face-to-face client interactions
• Assertiveness and ability to lead technical discussions
• Adaptability to rapidly changing technology landscapes
• Team player with the ability to work independently when required
• Exceptional interpersonal skills for building and maintaining client relationships
• Assertiveness and confidence in presenting technical concepts to clients
• Ability to explain complex technical issues in simple, understandable terms
• Strong analytical thinking and attention to detail
• Adaptability and quick learning ability to keep up with evolving AdTech trends
• Excellent time management and prioritization skills

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Sick days
• Bereavement days
• Civil Marriage days
• Maternity & Paternity leave
• English and Spanish classes
• Performance Management Framework
• Certifications
• TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
• Laptop Policy