Solutions Engineer I

Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.  

Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.

Those teachers are the masters of the social classroom. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 250,000 teachers and students around the world and is setting out to disrupt the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer experiences and expand globally.

About the role  

The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product and its features and the environments in which is runs. You will the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team.   

This role is remote, East Coast hours preferred. 

Typical day-to-day activities may include 

• Supporting customers through the evaluation and onboarding process  
• Being a point of contact for technical questions within the sales team  
• Liaising with the global engineering and support teams to solve problems as they arise 
• Gathering customer requirements  
• Configuring Vivi within customer environments  
• Advising customers on how to best configure their environments to work with Vivi  
• Assist with responding to RFI’s and RFP’s  
• Completing technical documentation required by customers  
• Competitor research   
• Technical guidance for salespeople in meetings  
• Keeping the sales team up to date with technology  
• Developing and documenting implementation plans and best practices  

Experience:   

• 3-5 years’ experience in a similar technical role  
• Experience of sales technology, processes and deal pipelines, EdTech and SaaS knowledge advantageous   
• Experience of working within a commercial sales team  
• Demonstratable experience of working with wired networking technology including switch and firewall configuration  
• Demonstratable experience of working with wireless networking including WAP configuration  

Highly Desirable Experience:  

• Experience working with the Atlassian Suite (Jira Service Desk and Confluence)  
• Experience working with CRM (HubSpot, Salesforce, etc.)  
• Experience of working with AV equipment, specifically HDMI displays, projectors and interactive touch panels  
• Knowledge of all major desktop and mobile operating systems   
• Knowledge of networking practices as applied in school environments     

Essential Skills:  

• Excellent written and verbal communication skills  
• Excellent problem-solving skills  
• Customer first mentality  
• Have a passion for technology, particularly in the EdTech space  
• Strong organisational and administrative skills, including an ability to prioritise workloads and meet deadlines.   
• Demonstrated ability to take initiative when problem solving and exercising judgment  
• A great team player who can work autonomously when required  

What we can offer you:

• Career progression – we offer each employee an annual L&D budget to assist with furthering your skills
• Competitive Benefit Plans including TalkSpace Subscription
• Wellness Stipend
• Give back to the community with our Volunteer Program
• Birthdays off each year
• 20 days of Vacation per year

Vivi is an E-verify employer.