Spanish Medical Associate

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

• Inbound and outbound call handling
• Access client PMS(s)
• Customer inquiries, support, and issue resolution
• Follow Patient Authentication guidelines as per HIPAA guidelines before providing any critical information
• Address patient payments queries
• Check open balance upon patient request
• Provide predesigned discount offers if requested
• Reconfirmation of payments made online
• Resolve patient issue with making payments online
• Processing patient credit cards on secure online portal for patient payments to close their open bills
• Transfer calls where payments cannot be taken online or follow agreed upon guidelines.

Roles and Responsibilities

• Inbound and outbound call handling
• Access client PMS(s)
• Customer inquiries, support, and issue resolution
• Follow Patient Authentication guidelines as per HIPAA guidelines before providing any critical information
• Address patient payments queries
• Check open balance upon patient request
• Provide predesigned discount offers if requested
• Reconfirmation of payments made online
• Resolve patient issue with making payments online
• Processing patient credit cards on secure online portal for patient payments to close their open bills
• Transfer calls where payments cannot be taken online or follow agreed upon guidelines.

Minimum Qualifications

• Proficient in Spanish and English language
• Senior High School Graduate
• High School (Old Curriculum) Completed 4 semesters in 2nd year college with no back subjects.
• College Graduate or Associate Graduate.
• Preferably with at least 6 months BPO experience and has some knowledge in Revenue Cycle Management
• With good to excellent English communication skills
• Good team player
• Willing to learn and be trained
• Willing to work in Tech Tower, Ayala Cebu Business Park

Additional Skills

• Good communication skills in Spanish and English -Grammar, Punctuation and Spellings (R, W, S)
• Able to accept ownership for effectively solving customer (patient) issues, complaints and inquiries, keeping customer satisfaction at the core.
• Good speaking skills over the telephone, Voice skills
• Good writing and comprehension skills
• Excellent interpersonal and customer service skills
• Ability to explain Healthcare billing related issues to non healthcare and healthcare based employees and customers
• Proficient with or the ability to quickly learn an array of process and product changes
• Basic of MS office tools, outlook, internet
• Basic working knowledge on computer
• Highly self-motivated to deliver superior customer experience
• High energy level and personal resilience
• Integrity and desire to comply with all legal and moral standards
• Service and quality oriented as well as customer focused

Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.