Sr Agile Implementation Consultant - Apptio

Introduction
Apptio an IBM company is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps Apptio works with thousands of customers partners and community members worldwide. Visit www.apptio.com.

As an organization Apptio has a very strong culture; it is open transparent and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:
• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and has accountability
• Customer-focused
• Foster an inclusive environment

We are seeking a highly skilled and experienced Agile Enterprise Implementation Consultant with development background to join our dynamic team. The ideal candidate will have a minimum of 5 years of experience with APIs JavaScript and Agile development methodologies. This customer-facing role requires excellent communication and presentation skills as well as a strong background in coaching training and troubleshooting during customer interactions. Experience as an Agile Coach and integration development particularly with Azure DevOps (AzDO) and Jira.

Your Role and Responsibilities

• Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working
• Employ technical expertise to design and configure Targetprocess solutions according to the desired company process
• Use communication and coaching skills to help users become familiar with the tool ensure a great experience working with the software and make sure they benefit from Targetprocess from day one
• Work closely with the pre-sales training and support teams as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site depending on customer preferences and global conditions
• Ensure that each clients solution is correctly structured implemented and deployed
• Discover customer needs and goals
• Implement and configure a custom Targetprocess solution that is customize the tool according to the customer’s needs. Building a solution involves the following activities:
  • Install solutions from templates and adapt them
  • Create custom views reports and dashboards
  • Configure process parameters and settings
  • Create custom automation rules and metrics
  • Import customer data
  • Set up integrations with external tools (Jira Azure DevOps etc.)

Required Technical and Professional Expertise

• Minimum 5 years of experience working in an Agile development environment with APIs Jira Azure DevOps (AzDO) and JavaScript
• Good understanding of Agile development methodologies
• Excellent verbal and written communication skills
• Ability to present complex technical information in a clear and concise manner
• Strong analytical and problem-solving abilities
• Proficient in troubleshooting technical issues during customer interactions
• Hands-on experience in integration development projects

Preferred Technical and Professional Expertise

• SAFe Certified or equivalent experience
• Automation experience
• Converting Waterfall development to Agile
• Experience in coaching and training teams and customers on product/features
• Ability to multitask