Sr Analyst, Business Systems

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As a Senior Business Systems Analyst, you will lead enterprise-wide initiatives while driving collaboration and alignment across multiple teams, systems, and initiatives to ensure seamless integration of business and IT objectives. Your role is pivotal in capturing the business scope and translating it into actionable roadmaps, complete capabilities, features, and precise acceptance criteria.
This role will engage with diverse business units, including Retail, Care, Digital, and Back-office operations such as Accounting, Tax, Payments, Commissions etc., to develop detailed artifacts to facilitate IT design and development. These artifacts include product and business requirements, user stories, acceptance criteria, and user experience flows.
This role will have accountability for be on validating and maintaining traceability for both the current and future operating models. Additionally, you will devise a Business Requirements Framework and Strategy adaptable to various delivery methodologies, from traditional waterfall to agile, for solution providers. This strategy will encompass planning, direction, thorough analysis of business needs and pain points, new product introductions, customer experience enhancement, and operational requirements.

Job Responsibilities:

• Collaborate with Business Sponsors: Forge partnerships with business sponsors and teams across technology and business domains to craft roadmaps that detail capabilities, features, and acceptance criteria.
• Elicitate User Stories: strong elicitation skills will be crucial in distilling low-level business scope into formats that align business and IT, such as creating flows using various tools such (e.g., Visio or Figma).
• Decompose Complex Information: break down intricate concepts into smaller, manageable components, driving detailed analysis, and fostering clear communication.
• Relationship Management: Invest in stakeholder management and possess the ability to gain stakeholder trust. Fosters Business knowledge and understanding among business partners and larger project stakeholders.  
• Elicit and Evaluate information:  Gather information from various sources, including stakeholders, current processes, documents, experience flows, and evaluate it to identify potential requirements and solutions.
• Reconcile Conflicts:  Resolve conflicting needs or viewpoints among business and technology stakeholders.  Act as a consensus broker and resolve conflicting needs among stakeholders, with the user experience and business operations in mind.  
• Distinguish User Requests from True Needs:  Uncover underlying needs by asking probing questions to understand context and expected experience.
• Differentiate Solution Ideas from Requests:  Evaluate proposed ideas and bring critical enterprise teams to evaluate alternatives and make the right decisions.
• Facilitate Requirement Sessions and Documentation: Facilitate requirement sessions with business and key technical stakeholders using established documentation methods and storage.
• Initiate and execute process improvement initiatives. 
• 
   
• Education:
• Bachelor's Degree Quantitative discipline (Required)
• 
   
• Work Experience:
• 4-7 years Business/Systems analysis experience with understanding of strategic business processes and information systems. (Required)
• 6-8 years Business/Systems analysis experience with understanding of strategic business processes and information systems. (Preferred)
• Manage Large Enterprise (cross channel) Level Initiatives involving multiple teams and systems (Required)
• Experience with SharePoint. (Preferred)
• 
   
• Knowledge, Skills and Abilities:
• Knowledge, Skills and Abilities:
• Excellent interpersonal and communication skills. (Required)
• Strong analytical and critical thinking skills. (Required)
• Precision and attention to detail (Required)
• Problem Solving and Issue Resolution (Required)
• Consultation (Required)
• Adaptability (Required)
• Microsoft Office (Required)
• Jira (Preferred)
• 
   
• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $80,900 - $146,000

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ288459¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.