Sr. B2B Collections Specialist

This is a hybrid position (50% in office) and you must be located in, or willing to relocate to Dallas.

In Finance, we work hand-in-hand with leaders across the company to ensure smooth, disciplined execution of strategic business objectives. Our Finance Operations team builds scalable, controlled processes and products for our various Lines of Businesses.

About the Role

This role is part of Uber's Finance Operations - Order to Cash Service Delivery team that manages B2B Collections for all lines of business to ensure Uber Credit, Collection, and Billing processes operate as efficiently while we attempt to collect overdue balances from our B2B Customers worldwide.

What You'll Do

AR Portfolio Monitoring:

• Regularly review AR portfolio and account balances to identify delinquent accounts.
• Monitor payment patterns and history to proactively address potential issues
• Work with internal and external stakeholders to remove roadblocks and help clear Invoices

Collections Strategy:

• Develop and execute collection strategies to recover outstanding balances while maintaining a customer-centric approach.
• Collaborate with the credit department to assess credit risk and set appropriate credit limits

Customer Communication:

• Initiate and maintain communication with customers regarding their outstanding balances.
• Provide courteous and professional assistance to customers to resolve payment issues and inquiries.

Payment Reconciliation:

• Reconcile payments received with outstanding balances to ensure accurate account records.
• Investigate and resolve discrepancies or payment disputes
• Work with Cash Application to clear on-account balances and assist with remittance requests

Documentation and Reporting:

• Maintain accurate and up-to-date records of collection activities and customer interactions.
• Generate reports on collection performance, trends, and key metrics for management review.

Compliance:

• Ensure compliance with all relevant regulations and company and team policies.
• Ensure BPO teams are compliant with the process expectations with regard to timeliness, accuracy, process and strategy.

Customer Service:

• Provide exceptional customer service by addressing customer concerns and inquiries promptly and professionally.

Dispute Management:

• Manage, track and help resolve disputes.
• Closely with the cross functional teams to resolve open disputes.

Basic Qualifications

• Bachelor's degree in finance, accounting, or a related field
• 4+ years' progressive experience in B2B AR and Collections

Preferred Qualifications

• Post-grad degree desirable
• Experience in working in an ERP, preferably Oracle or SAP, with a track record of making efficiency-saving process improvements
• Strong customer service experience and ability to balance achieving internal targets while providing a positive customer experience
• Ability to work with large amounts of data and summarize for different stakeholders
• Strong Stakeholder management skills
• Strong governance and Operations management skills
• Excellent communication and negotiation skills, both written and verbal
• Analytical mindset with the ability to interpret financial data
• Proficiency in Microsoft Office Suite, especially Excel
• Familiarity with collections software and customer relationship management (CRM) tools is a plus
• Detail-oriented with a commitment to accuracy
• Ability to work independently and as part of a team
• Strong problem-solving skills and a results-oriented attitude

For Dallas, TX-based roles: The base salary range for this role is USD$88,500 per year - USD$98,750 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.