Sr Customer Service Representative

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Description

Thermo Fisher Scientific is a global leader in science. We empower our employees to make meaningful contributions and achieve their career goals. Our success comes from attracting and retaining top talent who share our values and drive to improve society.

Role

• Establish and maintain positive customer relationships for the company through exceptional telephone and email communication skills.
• Excellent social skills, both written and verbal, including digital literacy, exceptional detail orientation, strong follow-up, and ability to address problems.
• Job duties associated with the position also include timely and effective processing of purchase orders.
• Assess individual customer requirements and direct activities to appropriate departments and follow established quality standards to meet order processing standards.
• The job will involve both recurring tasks and moderately complex assignments that require problem-solving and making recommendations.

Preferred education & experience:

• Requires a High School Diploma or equivalent experience.
• Minimum of 3+ years Customer Service and Enterprise Resource Planning experience.
• Bachelor's degree or equivalent experience, preferably in Business Administration or a scientific field strongly encouraged.
• Experience in Order Entry and Customer Service is crucial and ideally within the manufacturing or distribution industries.

Key skills & abilities:

• Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy, including knowledge and experience of Microsoft Office applications.
• A powerful desire to succeed, able to complete multiple tasks while working calmly and accurately. Self-motivated with little direct supervision, but also able to work as a team.
• Able to demonstrate excellent interpersonal skills reflecting a positive, professional and customer-centric organization.
• Carry out instructions and policies regarding to achieve predefined objectives. Willingness to perform any other duties that may be required within the remit of the role.
• To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company's Health & Safety Management.
• Timely responsiveness, time management and the ability to prioritize are critical qualities needed for this position.

Our mission: To enable our customers to make the world healthier, cleaner, and safer. We help to accelerate life sciences research, improve patient diagnostics, and increase laboratory productivity through our world-class brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, and Unity Lab Services. We offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support to address public health needs, such as finding cures for cancer, producing therapies and vaccines, protecting the environment, and making our food safe.

Thermo Fisher Scientific is proud to be an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.