Sr Manager, POS Transformation Tech Lead

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the Global Technology Commercial Product & Platform where our vision is to develop technology that delights our customers and enables our crew to operate our restaurants optimally and effectively!
The POS Transformation Senior Manager tech lead (STL) will be responsible for technical solutioning and delivery of the global transformed POS and corresponding Kitchen Management System. The STL partners with our Global Serve product team to define and deliver the associated technical products and solutions using a mix of internal and external (vendor) resources and products. Ultimately, play a meaningful role in bringing to life the future POS and Kitchen technology solutions for McDonalds globally.
The POS Transformation Senior Manager Tech Lead (STL) is responsible for the delivery of application/services and architecture of the POS application ensuring they are secure and standardized while being easily consumed by other services. They ensure tech design patterns and standard methodologies are consistently applied across systems. They also play a critical role in the technology solutioning, development, and deployment of the POS transformation product!
Responsibilities:

• Drive the technical direction for the product, participate in any relevant partner selection, and lead a development team
• Partner with our restaurant platform, product, and engineering teams to create solution designs that drive towards our transformed product north star
• Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE's) of the respective squad
• Help validate third-party technical solutions to be used by our transformed product
• Partner with PM (in a Product squad) to lead the entire lifecycle of the backlog grooming process
• Lead the output (quality and efficiency) of internal & external development squads to ensure they are delivering to the standards required by McD through code and design reviews
• Maintain documentation standards for all software shipped by the squad
• Answer technical questions from the squads and stay accountable for technical solutioning
• Be the domain expert on features and capabilities to our development partners and other product teams to ensure alignment
• Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business
• Build and implement optimization experiments to validate and optimize features adoption
• Collaborate closely with members in other functions (Product Management, Engineering, and UI/UX) to ensure that the technical solution supports the teams plans and goals for the transformed POS
• Proactively identify the largest problems impacting your team's execution and effectively resolve and lead dependencies
• Effectively diagnose and make recommendations to solve complex issues that may span multiple teams
• Support the Director, POS Transformation, by implementing planned strategy for product transformation
• Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular application solution)
• Handle partner relationships, including product teams as customers of POS solutions, and ensure stakeholders are aligned with transformation roadmaps

Qualifications:

• A bachelor's degree in computer science or equivalent combination of technical education and work experience
• 10+ years of technology experience required.
• 8+ years hands-on software development experience, with knowledge of Agile software development process
• 5+ years of product experience, preferably on customer-facing products leading agile development teams
• Experience partnering with stakeholders across a sophisticated, global matrixed org setup
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• A deep understanding of the technical aspects of software development including coding languages, software architecture, design patterns, database design, and application security
• Strong communication skills with ability to explain complex technical solutions to non-technical partners
• Strong quantitative analysis skills; analytics attitude and skills in research and analysis
• A love of new technologies and the drive to find ways to implement better tools and processes

Preferred Qualifications:

• Retail experience - Point of sale systems or kitchen management solutions
• Experience working on projects that span multiple organizations, geographies and business units

Additional Information:
McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
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Nothing in this job posting or description should be construed as an offer or guarantee of employment.