Sr Mgr-Global Merch Systems Implementation

Your Impact

The Sr Mgr-, Global Merchandising Systems Implementation owns the management and execution for work and projects within global merchandising and private brands. The Sr Mgr leads a team of individual contributors and managers who execute the processes and projects within a functional area. The Sr Mgr is responsible for developing and executing new processes and projects. The Sr Mgr will work closely with IT program management to set roadmap, roll out strategy, implementation strategy of systems to support efficient work. This role also serves as the application owner for systems impacting Private Brands, with primary focus on PLM. The Sr. Manager will work closely with a global team within IT Program management to set roadmap, roll out strategy, implementation strategy of systems to support efficient work. This role will act as the primary liaison between business, technical team and vendors involved in the PLM ecosystem. The Sr. Manager should have knowledge of retail business, import sourcing practices / procedures, supplier development, product development, and manufacturing processes. This Sr. manager must also demonstrate business acumen, communication skills, relationship effectiveness and versatility by being flexible and adaptive to the strategic direction of the organization.

What you will do

• Serves as the application owner for systems impacting Lowe's private brands, with primary focus on Product Lifecycle Management (PLM)
• Discovers and defines solution reporting and capabilities required as well as provides direction and recommendations while collaborating with DACI/IT
• Develops cross-functional and enterprise-wide partnerships including vendor partners resulting in high degree trust and influence with others; ability to reach a win/win; proactively network stakeholders.
• Create, review, and approve communications. Directly liaisons with the Sr Leadership and cross-functional stakeholders.
• Makes decisions independently and collaboratively to solve or root cause complex problems and technical issues
• Leads a team of direct reports to ensure a high-performing team through coaching and mentoring their development as well as drive accountability
• Defines requirements and expectations on key performance indicators (KPI's) by segment and communicates findings as well as recommended solutions
• Initiates process improvement activities and streamlining, along with root cause analysis. Monitors status of processes
• Gathers user data as well as input at the enterprise level with ability to prioritize solutions or outcomes to meet business deliverables
• Provides oversight and collaborates on technology product solutions, adoption, and communication strategy. Leads user acceptance (UA) testing as well as active in user groups and conferences as required
• Maintains and refines intake and work assignment tools to ensure first time response resolution and smooth end user experience
• Proactively lead and champion change. Meet the users where they are not ensure smooth adoption of new tools and process.
• Identifies and manages the development of technology solutions, databases, metrics, reporting, and analytical tools for effective management of Global Merchandising
• Handles the highly complex issues and partners collaboratively with peers to resolves these issues. For ongoing issues, work to do root cause analysis on issues.
• Designs training materials for users including international vendors.
• This position manages/supervises people

Required Qualifications:

• Bachelor's Degree in Business, Accounting, Finance, Economics, or related field and 8 years relevant business experience
• 3 experience leading others directly or indirectly
• 3 years' experience in structuring and writing formal documents, developing, and delivering group presentations, project planning, and/or cross-functional collaboration
• 3-5 years' experience in software / technology implementation process/program management, process development/optimization
• Experience in data analytics and performance reporting

Preferred Qualifications:

• Master's Degree Operations, Business, Technology or related Fields
• 3-5 years' experience with retail Product Lifecycle Management (PLM) software

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.