Sr Operations Manager

Our Opportunity:

Chewy is currently recruiting for a Senior Operations Manager for our fulfillment center! This leader will be hands-on in a growing environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams and various departments in the company. We are seeking an individual who will be someone who loves handling ambiguity, change, and enjoys getting into the details to drive improvements every single day!

What you'll do:

• Build strong teams while improving procedures, metrics and processes
• Lead and manage a team of Operation Managers and Area Managers
• Develop and coordinate operational procedures for impeccably implementing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Develop and maintain a safe work environment
• Responsible for achieving all operational goals
• Drive tactical planning and forecasting
• Leverage the Operations Managers and Area Managers by sourcing and guiding ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop Operation Managers for career progression and learning
• Ability to develop and share standard methodologies across the shifts and network
• Create a positive team-based atmosphere setting that encourages all employees in the Fulfillment Center to offer suggestions and inspire change within the facility, adapt to the continuously developing business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center
• Use the site Warehouse Management System (WMS) to optimize impeccable order fulfillment and provide operational insights to improve WMS effectiveness

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What You'll Need:

• Bachelor’s degree or equivalent
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Eagerness for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• Data-centric mentality
• Customer service obsession, with eagerness to surpass standards to satisfy customer needs
• Effective communicator and leader for employees, subordinates, cross-functional teams and executive leadership
• Validated ability to quickly adapt and drive the right results using data
• The highest levels of integrity and ethics
• Must be flexible to work weekends and/or night shift
• Position may require travel

Physical job requirements:

• Walk up to 2 miles per shift
• Rarely life greater than 70 pounds using a team lift
• Stand, push, pull, carry, squat, and kneel
• Climb up and down stairs (where applicable)