Sr Payments Analyst

About the Role

Seamless payments are at the heart of crafting exceptional experiences for Uber's vast community of users, drivers, couriers, and restaurant partners. Every day, millions of individuals rely on Uber to effortlessly manage their payment transactions. Our Global Payment Operations team collaborates across departments to ensure smooth financial interactions within the Uber ecosystem, operating with the agility and scale that defines Uber's services.

We're seeking a new member to join our Global Payment Operations team, focusing on optimizing payment approval rates across our diverse range of products, regions, and payment methods. The ideal candidate will possess a strong grasp of payment technology or a keen willingness to learn, coupled with the ability to translate that knowledge into practical solutions

What You'll Do

1. Own the key metrics around payments lifecycle, and identify actionable insights to improve the customer experience, and lower processing costs.
2. Collaborate with product, engineering, data science, and operations teams to monitor and optimize payment conversion funnels. Build the internal playbook for a low-friction and delightful customer payment experience.
3. Partner with processors, issuers, and other payment partners to build and implement a sustainable long-term strategic vision.
4. Ensure the timely identification and restoration of issues impacting our customers and business.
5. Stay current on industry trends to uncover new opportunities and manage upcoming regulatory changes

What You'll Need

1. 5+ years of experience at a high-growth tech company or payments company
2. Strong knowledge of SQL, and experience with building data visualizations and dashboards.
3. Ability to work in a fast paced environment and manage multiple tasks.
4. Ability to build strong collaborative relationships with business partners.
5. Experience driving business results without significant supervision

Preferred Qualifications

1. Strong knowledge of SQL, and experience with building data visualizations and dashboards.
2. Experience with payments processing, optimization. Familiarity with metrics like authorization rate, decline rate, network tokenization, account updater, 3DS.
3. Experience with payments cost analysis is a plus. Familiarity with interchange fee, scheme fees

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].