SR PROGRAM/PROJECT COORDINATOR

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Day - 08 Hour (United States of America)

Located in the heart of Silicon Valley, Stanford Health Care's mission is to heal humanity through science and compassion, one patient at a time. The Facilities Services & Planning ("FS&P") division plays a key role in helping Stanford Health Care accomplish this mission. With a fast-paced, tech-savvy and lean culture that focuses on goals, metrics and continuous improvement, FS&P provides non-clinical operational support to Stanford Health Care and other Stanford Medicine entities to ensure safe and successful non-clinical operations 24/7 and plan for the organization's future facility needs.

The Business Operations & Strategic Initiatives department ("BOSI") provides centralized business management services to all departments within FS&P. This includes both planning & activation and operations types of services. Planning & activation services include all new building (clinical & non-clinical) operations planning and activation and asset management (refurbishment & replacement). Operations services include Hospitality (food services, housekeeping, patient and equipment moves), Sustainability, Engineering & Facilities (main hospital and off-site clinics and buildings), Security, Parking & Transportation, Wayfinding (signage), Exteriors Maintenance, Environmental Health & Safety, and Contract and Lease Management. BOSI provides centralized management of financial performance, operational metrics, process improvement initiatives, strategic planning, and resource utilization to 10 distinct business units that manage 60+ cost centers with a total combined staff of over 2,000 and a budget of over $350 million (operating and capital) and over $13 million in revenues.

Stanford Health Care is looking for an experienced Senior Program/Project Coordinator to join the BOSI department within FS&P. The Senior Program/Project Coordinator for Lease Administration is responsible for managing all administrative tasks related to the proper administration of property leases and subleases for Stanford Medicine, including the payment of rent and operating expenses, the filing of tax exemptions and the annual budgeting process. This position interacts with landlords, management companies, vendors, and various internal departments to ensure Stanford Medicine maintains compliance with the terms of all property leases.

The Senior Program/Project Coordinator for Lease Administration is responsible for managing all administrative tasks related to the proper administration of property leases and subleases for Stanford Medicine, including the payment of rent and operating expenses, the filing of tax exemptions and the annual budgeting process. This position interacts with landlords, management companies, vendors, and various internal departments to ensure Stanford Medicine maintains compliance with the terms of all property leases.

This is a Stanford Health Care job.

A Brief Overview

Sr Program Project Coordinators manage daily project activities in conjunction with project and senior project managers who provide centralized oversight/structure to multiple VP areas in executing complex, organization-wide projects (such as the 500P activation). Projects require the complex coordination of space planning, facilities construction, logistics, compliance and clinic operational planning. In addition, Senior Project Coordinators independently manage related projects of smaller scope. Senior Project Coordinators assume responsibility for key project team members, deliverables and activities, resource/equipment/information coordination. Senior Project Coordinators use their independent judgement to resolve or triage critical issues, identify risks and escalations, provide project schedule updates and exercise financial responsibility.

Locations

Stanford Health Care

What you will do

• Independently manages smaller scale projects.
• Solely responsible for project outcomes and successful execution of activations related to opening.
• Provides direction to project team members, determines and plans day-to-day project activities and apportions project work among team members. Ensures project team members have the tools, processes and standard work necessary to complete activities.
• Working from project plans, identifies task owners and schedules and provides day-to-day coordination of project related tasks. Identifies potential problems/impediments and resolves as appropriate. Keeps the project focused on its objectives. Identifies missed deadlines, assesses impact and appropriate mitigation efforts. Identifies interdependencies and adjusts timetables/tools as necessary. Works with affected parties to ensure satisfactory project completion.
• Plan and develop the initial project schedule, making certain that all scheduling conflicts are resolved. Use independent judgement in triaging critical issues, escalations and action items.
• Updates Project status, schedules, IMP, timeline, issues/risks, escalations, next steps, accomplishment, budget etc. in project management tool.
• Coordinate and independently lead and manage project committees, workgroups, taskforce and other project meetings. Responsible for complex scheduling activities. Prepare materials for meetings and education sessions. Orchestrates and oversees the execution of project special events (dress rehearsals, mock surveys, mock moves, first patient day).
• Provides input on and determines resourcing needs. Identifies budget issues and works with Financial Analysts as needed.
• Works with representatives from operational departments to ensure that quality work is completed on a timely basis.
• Responsible for on-going communications and project updates.
• Serves as the source of truth on communications related to the project. Drafts on-going and ad hoc communications and newsletters.
• Maintains communication links to all relevant parties and to project logistics and calendars including project renderings, presentations, meeting notes, action items, project schedules, etc.
• Provide updates to internal and external communications re: shared workplans. Tracks and audits schedules and deadlines.
• Maintains document version control.

Education Qualifications

• Preferred Bachelor's degree or five years of applicable experience from an accredited institution.

Experience Qualifications

• Preferred experience in all or some combination of areas listed below
• Progressively responsible and directly related work experience, 5 years preferred.
• Strong skills in project scheduling utilizing a project management tool such as MS Project, Primavera, etc., 5 years preferred.
• Experience with medium- to large projects, 3 years required.
• Excellent communication and project management skills, 3 years required.
• Expert skill-level in using Microsoft products (Word, Excel, PowerPoint, Visio, etc.), 7 years required.

Required Knowledge, Skills and Abilities

• Ability to communicate vetted information at all levels of the organization and with internal/external vendors.
• Ability to be highly- and multi- task focused while managing multiple tasks and projects simultaneously across various platforms.
• Ability to understand information flow and solve problems under pressure.
• Ability to manage conflict resolution.
• Ability to adapt and troubleshoot in a unique and quickly changing, fast-paced environment.
• Ability to work with ambiguity.
• Expert with Outlook scheduling, web ex, telepresence and other technology.
• Experience working in a team environment
• Experience interacting with senior and executive level staff.
• Experience managing work and relationships in a volatile environment.
• Experience with various project management tools and other resources available across the department/organization.
• Experience managing individuals and project teams.
• Excellent relationship building and stakeholder management skills.
• Independent, critical thinker.
• Demonstration of advanced written, verbal communication and facilitation skills.
• Active contribution and process improvement to the foundation of the department.
• Read, understand, comprehend instructions with minimal directions.
• Understand and respond to multiple personalities and work/management styles.
• Resource management/utilization knowledge in projects.
• Financial and business acumen.
• Demonstrates advanced proficiency in the specific tools that are available and required as part of the organizations project management information system.
• Advanced ability to ensure that effective project tools are in place to monitor project performance.
• Advanced capability at providing effective performance reporting for the customer and company in order to monitor the progress of the project.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $43.30 - $56.30 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.