Sr. Financial Analyst - Customer Success

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?

The Strategic Finance team at Genesys is responsible for leading the company's financial forecasting and reporting for executives and investors, including developing the company's annual budget and long-range plans and providing executives with regular analysis of the company's performance across key strategic goals. This Senior Financial Analyst role will lead Product Support and TAM (Technical Account Managers) organizations (CSS Organization) expense forecasting and analytics workstreams and work closely with finance and business partners at all levels of the company. We are looking for a driven and accomplished finance professional with a proven track record of delivering results who is looking to grow their career by being a key strategic partner for the CSS business.

Key Responsibilities

• Become a trusted partner and advisor for the Product Support and TAM leaders and other cross-functional teams to provide financial decision-making support.
• Develop and own Product Support and TAM budget and forecasting process including headcount and non-labor expenses.
• Partner with business leads, HR, and other Finance teams to execute on the roadmap.
• Generate variance analyses, bridges, and presentations that explain trends and takeaways for leadership, board of directors, and other external investor communications.
• Perform month-end closing activities including accrual preparation and coordination with accounting.
• Reconcile and ensure consistency of data from various sources and assist in driving the automation of reports and analyses.
• Analyze and interpret data to develop insights and recommendations.
• Support ad-hoc finance projects to help leadership make financially sound decisions.

Key Qualifications

• BS/BA or equivalent in Finance, Economics, Accounting, Data Science, or related field.
• 2+ years of experience in corporate finance, consulting, or accounting environments; SaaS/Cloud industry experience is a plus.
• Advanced Excel & financial modeling skills.
• Superior attention to detail and quality.
• Proficient in PowerPoint, business intelligence (Tableau/PowerBI), planning, ERP, Workday Adaptive, and reporting systems. Prior experience with Hyperion Planning a plus.
• Excellent communication, interpersonal, collaboration and consultative skills. Inquisitive and growth mindset in approaching complex problem

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$61,100.00 - $126,900.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.