Sr. Product Manager

• Design and build an industry leading dashboard and self-service reporting solution for health care systems and ambulatory offices to manage their patient payments, collections, and divine actionable insights to more effectively manage their business 

• Analyses various product inputs, customer requirements, design feedback, and  technological/architecture constraints to develop the business case for new product development  

• Prepare plans, including product specifications, use case documentation, and user interface wireframes (both independently and with assistance from our User Experience team) 

• Organize market research, including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors to define new opportunities 

• Studying healthcare industry practices and staying up to date on industry and technology changes  

• Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains 

• Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment 

• Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality 

• Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision 

• Collaborating with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases 

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.