Sr. QA Engineer

At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables Managed Service Providers (MSPs) to harness unparalleled automation and efficiency.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
• Take Ownership & Accountability: We hold ourselves accountable measuring progress and communicating at every step on the way.
• Operate Transparently: We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.
• Put Partners at the Center of Everything We Do: We care deeply about understanding our partners, and our products and services are delivered with our Partners’ best interests in mind.
• Enjoy the Ride Together: We’re people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
• Show Up to Win!: We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities. 

Benefits Quick Overview:

• Pay Range: $87k-$122k USD (Targeting midpoint of $104k USD)
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity: We are seeking a highly skilled and experienced Senior QA Engineer to join our dynamic team. As a Senior QA Engineer at Syncro, you will play a pivotal role in ensuring the quality and reliability of our platform, ultimately contributing to an exceptional user experience for our partners. You will collaborate closely with cross-functional teams to develop and execute comprehensive test plans, identify and create detailed bug reports You will drive continuous improvement in our QA processes and innovate in test case/plan development.  You will be working 100% remotely.

What You’ll Be Doing:

• Develop and implement comprehensive test plans and test cases for website functionalities, including UI/UX, performance, security, and scalability, ensuring adequate coverage of all use cases and edge cases.
• Lead the design and implementation of innovative test case/plan development strategies, incorporating best practices and industry standards to enhance the efficiency and effectiveness of our QA processes.
• Collaborate closely with product managers, developers, and designers to understand requirements and user stories, providing valuable input to enhance product quality and user experience.
• Utilize SQL to query databases and perform data validation, ensuring the accuracy and integrity of data-driven features and functionalities.
• Participate actively in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to contribute to the iterative development process and drive continuous improvement.
• Investigate and troubleshoot issues reported by internal teams or clients, providing timely resolutions and ensuring customer satisfaction.
• Mentor and provide guidance to your team and the broader organization (engineers, product management, fellow QA practitioners and leadership) fostering a culture of learning and professional growth.
• Promoting excellence in test case/plan development and seeking opportunities for improvement.
• Continuously evaluate and improve QA processes and methodologies to enhance efficiency, reliability, and scalability, incorporating feedback and lessons learned from testing activities.
• Write detailed bug reports, including steps to reproduce, expected and actual results, severity, and impact, to provide clear and actionable information to developers for resolution.
• Work with teams across the greater company, including sales, marketing, and customer support, to gather feedback, align on customer needs, and ensure that QA efforts contribute to customer satisfaction.

Must have skills:

• Proven experience working as a Senior QA Engineer, preferably within a SaaS company.
• Strong proficiency in manual testing techniques and methodologies, with a keen eye for detail and a passion for delivering high-quality software products.
• Solid understanding of web technologies, including HTML, CSS, JavaScript, and RESTful APIs.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive effective resolutions.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Proven ability to thrive in a fast-paced, agile development environment, with a passion for continuous learning and improvement and ability to share and mentor others.
• Strong ability to see the behaviors and experience from the customer perspective and drive towards excellence.

Nice to have skills:

• Hands-on experience with SQL for querying databases and performing data validation.
• Familiarity with Ruby/Rails applications
• Scalability and performance testing
• Some experience performing code reviews and regression analysis.
• Experience with test automation using tools such as Playwright, Selenium or similar 

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR - 30 minutes
• Hiring Manager - 30 minutes
• Development Team - 60 minutes
• Product Interview  - 30 minutes

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.