Sr. Salesforce Administrator

Sr. Salesforce Administrator

As a Sr. Salesforce Administrator with Convera, you will join our growing SFDC team. In this role, you'll partner closely with the Product team to translate business needs into effective Salesforce configurations, maximizing the value of our GTM tools and minimizing technical debt.

Do you thrive on streamlining processes and using technology to empower business teams? Are you passionate about Salesforce and staying ahead of the curve with GTM best practices? If so, then we want to hear from you!

You will be responsible for:

• Partnering with the Product team to gather and refine requirements for Salesforce configurations
• Designing and implementing technical solutions leveraging Salesforce out-of-box capabilities, minimizing customizations
• Managing integrations with GTM applications, including OWN Backup, Gong, Gainsight, Pardot, and other leading GTM solutions
• Maintaining and optimizing Salesforce configurations for Sales Cloud, ensuring alignment with GTM motions and best practices
• Developing and delivering training materials for users on Salesforce functionality and best practices, as needed
• Proactively identifying opportunities to improve Salesforce data quality and user adoption
• Staying up-to-date on the latest Salesforce features and functionality, recommending and implementing enhancements, with emphasis on SFDC Sales Cloud
• Collaborating with cross-functional teams, including Product, Sales Ops, and Marketing, to ensure Salesforce supports overall business goals
• Having a product owner mentality with focus on usability and design
• Being able to work cross functionally across Product & Technology, GTM, and Operations to gain consensus from multiple stakeholders and lead major change efforts requiring cross functional leadership collaboration and conflict resolution
• Translating business requirements into well-architected solutions that best leverage the Salesforce platform and AppExchange products
• Performing system testing and quality assurance to ensure smooth deployments
• Defining mechanisms for prioritizing backlog capabilities with stakeholders, and resolving technical conflicts and dependencies
• Providing detailed level of effort estimates and/or t-shirt sizing for proposed solutions
• Articulating the benefits and risks to a solution’s feasibility and functionality
• Overseeing data quality standards to ensure consistency and reliability across all platforms
• Ensuring proper documentation (i.e. architecture diagrams) of process flows between systems is maintained and implement/maintain connections between Salesforce and other business systems
• Being able to see the big picture while also being hands-on and in the details
• Continuously enhancing your knowledge and skills through training, certifications, and participation in Salesforce user groups and event

You should apply if you have:

• 5+ years as a SFDC Administrator in a fast-paced growing org (500+ users) leveraging SFDC Sales Cloud
• Certifications: Salesforce Administrator, Advanced Salesforce Administrator, and Platform Application Builder
• Strong knowledge in Sales Cloud and Pardot
• Experience as a Business or Functional Analyst
• Experience with GTM platforms such as Pardot, Gainsight, Gong, Conga, Highspot, and DocuSign
• Experience in working across a geographically disbursed/remote organization
• Experience with large scale transformation/modernization programs
• Strong oral and written communications with excellent teamwork and interpersonal skills
• Strong mentoring skills as a senior technical leader for less experienced team members
• Collaborative working style to be able to partner with technology and business stakeholders across the organization and collaborate on technology decisions
• Ability to understand and support internal and external team members on the delivery and execution of complex projects

Preferred Qualifications:

• Highly competent with Salesforce automation tools such as flow builder, approval processes, and workflow rules
• Proficiency in Microsoft applications, including MS Office Suite, Visio, SharePoint, and Outlook
• Experience with IT service management tools (ex: ServiceNow) and incident response (ex: PagerDuty)
• Nice to have: Gainsight Administration certification, Pardot certification, and OWN backup experience

About Convera:

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life) and retirement programs
• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.