Sr. Solutions Manager

​​About Knowde

Knowde is a global software company digitally transforming the $5 trillion chemical industry by solving the root problem holding the industry back: organizing and digitizing product data. Knowde provides touchless product master data and a suite of purpose-built, integrated tools to accelerate digital transformation, helping Chemical Industry suppliers and distributors unleash the hidden power of their product information and get it into the hands of the people who drive value — sales, regulatory, supply chain and, of course, their customers. More than 8,000 of the world's largest suppliers and distributors use Knowde to accelerate their digital transformation and drive business growth.

We’ve raised over $100M from the world’s leading investors, including Sequoia Capital and Coatue, to realize our vision.

Come Join Us!

We're seeking a Sr. Solutions Manager who will own the technical relationship during the implementation of our PIM product by collaborating with the client and internal stakeholders to understand business goals and define an implementation strategy. Working with the commercial & product teams to ensure a smooth transition from pre-sales to implementation. Advise on general best practices for implementing data management products. You’ll be the client’s PIM technical expert. 

In addition to identifying ways to improve our implementation process and collaborate with internal teams to make those improvements. Working with Knowde PIM clients  to ensure their implementation is successful and optimized as much as possible. You’ll troubleshoot technical issues and maintain relationships with the customer’s technical counterparts.  

Knowde’s Sr. Solutions Manager will assist with most aspects of our PIM implementation including: solutions design, external system integration, technical/ end-user training and project management. Assisting clients with data extraction from existing systems, ensuring adherence to data specifications.

Key Responsibilities:

• Offer insights into product data structuring and management, illustrating how Knowde’s PIM solutions foster data integrity and market adaptability.
• Serve as a trusted technical advisor, offering strategic technical recommendations and showcasing comprehensive knowledge of PIM systems.
• Define the technical scope of projects by assessing clients' existing tech stacks and identifying areas for integration and enhancement.
• Lead the technical response to RFPs with clear, compliant, and value-focused communication.
• Stay informed on industry trends and product capabilities to continually refine our technical implementation approach and customer engagement.
• Working with and often leading internal and external resources to optimize customer implementations run smoothly.
• Proactively collaborating and driving our team to anticipate and respond to issues that could impact client implementations. 
• Experience with systems implementation process/methodology including Waterfall and Agile approaches
• Executes with minimal guidance and shows strong initiative.
• Maintains regular communications with the Project Manager and Engineering team
• Experience providing software demos/training
• Experience deploying systems based on object oriented platforms
• High level of competency in process design and configuration.

Qualifications: 

• 5+ years of professional experience (technical consulting or custom development) with PIM systems, ERP’s, and SaaS solutions.
• Solid understanding of ERP systems, especially SAP, and familiarity with various CRM platforms and customer experience technologies.
• Understanding of systems implementation process.
• Proficient in analyzing and understanding clients' technical environments to identify requirements and scope for Knowde’s solutions.
• Capability to provide comprehensive technical recommendations and strategies for system integrations and enhancements.
• Solid understanding of PIM systems, product data management, and its significance in e-commerce and customer experience.
• Expert-level communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Bachelor's or higher degree in Computer Science, Business Information Systems, or a related field.

Technical Knowledge:

• API experience. Specifically  REST and GraphQL; API design
• Data mapping, schemas, validations, & conditional validations
• Experience with ERPs (SAP), Salesforce, MuleSoft, APIs, Webhooks
• Experience with CRMs (Salesforce, MS Dynamics)

Our Perks & Benefits

• We offer “Knerds” a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• 401K program to help you invest in your future
• Education & learning stipend for personal growth and development
• Fully remote position
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family

Our Commitment

At Knowde, we are passionate about fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds, as we believe diversity enriches our performance and products. We're on a mission to revolutionize the digital strategy in the chemical industry, and we invite you to be part of this transformative journey.