Staff ServiceNow Architect

CO Salary Range: USD 146,300.00 - 209,000.00 per year

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

We are looking for a ServiceNow Architect for 5G telecom (OSS/BSS) domain, to design/implement end to end solutions to serve our Network and CXO partners. The position entails working as a part of an agile development team within our Wireless Service Management team You will interface with cross functional architects, development leads, system owners and our internal stakeholders, within the organization to develop complete systems to better our overall customers' experiences and help to reduce MTTR. You will be responsible for designing, implementing and optimizing the Service Management solution.

Key Responsibilities:

• Own the technical vision and strategy for the Service & Network Assurance domain within the end-to-end IT architecture.
• Lead NOC design and architecture, translating business requirements into technical solutions on the ServiceNow platform.
• Define and implement telecom workflows, ensuring adherence to ITIL, TM Forum standards, and regulatory requirements.
• Develop and evolve assurance domain strategies aligned with architecture and business objectives, while evaluating vendor solutions and industry trends.
• Act as the primary liaison to user groups, coaching teams on domain functionality, and fostering alignment across upstream and downstream dependencies.
• Drive automation across software development, release, operations, and maintenance while communicating technical decisions to non-technical stakeholders.

Skills, Experience and Requirements

Education and Experience:

• Engineering degree with 12+ years of IT experience
• Around 5 years of relevant experience as a ServiceNow Technical Architect including 7-8 years of relevant experience as a ServiceNow Developer

Skills and Qualifications:

• Extensive expertise in ServiceNow architecture and applications, including ITSM, ITOM, ITAM, CSM/TSM, CMDB, Portal, and Integration Hub.
• Experience integrating OSS platforms across end-to-end architectures, with a strong grasp of telecom industry best practices and TMF Business Processes.
• In-depth knowledge of telecom processes (fault management, service assurance, performance management, etc.) within ServiceNow products and industry-standard APIs.
• Proven ability to adapt quickly, foster team empowerment, and visually communicate complex concepts using tools like Visio or Draw.io.
• Strong written and verbal communication skills for engaging with senior technical and executive leaders, with an emphasis on performance, security, and process interactions.
• Familiarity with public cloud platforms (AWS, GCP), virtualization (VMware), container orchestration (Kubernetes, CI/CD), and architecture frameworks.

Visa sponsorship not available for this role

Salary Ranges

Compensation: $146,300.00/Year - $209,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.