Staff Software Engineer (ServiceNow)

About Grainger:
Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with multiple products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. Find your way with Grainger today.
Candidate will report to the Manager of IT operations.
Position Details:
The Software Engineer is involved in the full systems life cycle and responsible for designing, coding, configuring, testing, and supporting application software that are delivered on time and within budget. They work with Architects to define the physical design, and with Analysts and Product Managers to understand the requirements that inspire the analysis and physical design of technical solutions. Software Engineers may be assigned to development responsibilities.
Software Engineers will create the physical design which includes deploying code; configure systems; resolve defects; confirm compliance with security, performance and related standards; provide level 2 and 3 technical supports; and deliver recommendations to improve systems.
The ServiceNow Senior Engineer will understand Now Platform, ServiceNow IT Service Management, IT Business Management, IT Operations Management, and HR Service Delivery capabilities. This includes modules for Incident Management, Change Management, Problem Management, Asset Management, Project Portfolio Management, Agile, CMDB, IRE, Service Graph Connectors, Discovery, Service Catalog, Service Portal, Automated Test Framework and Mobile applications.
You Will:
Architect and facilitate rollout of new solutions, modules, integrations.
Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs. Also ensure process improvements.
Develop applications from our requirements and technical design documents.
Participate in long- and short-range technology planning.
Work directly with Strategic Portfolio Managers to understand application goals, develop scope of project, outline effort projections, determine schedules, and finalize plans.
Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing etc.)
Support, edit, and create integrations to other products and services including the use of Integration Hub and orchestration, APIs, and related transform maps.
Design customized ServiceNow configurations, including custom scripts, workflows, and orchestration activities.
Develop and test application code, user interface and third-party integration components using prescribed application development guidelines.
Monitor health, usage, and overall compliance of ServiceNow and its applications, coordinates application and platform upgrades
You Have:

• 6+ years hands-on ServiceNow development, administration, and implementation experience focused on NOW platform, ITSM, ITBM (CMDB, CSDM, ITIL ATF, Integration Hub ETL, RTE, Flow Designer, and ITIL and ITSM and ITBM (SPM/PPM)
• 6+ years of experience coding in higher-level languages (e.g., PHP, Python, C++, or Java)
• 4+ years of experience implementing Web Service integration solutions (e.g., REST, SOAP, Node JS, Event Publication and Correlation Strategies, Microservices)
• 4+ years of experience with integrations; ServiceNow Store, REST API, SOAP API, LDAP, SSO, JDBC, ODBC, etc.
• 3+ years of experience with web-based development languages (JavaScript, AngularJS, HTML, Bootstrap, CSS, SCSS, HTTP/HTTPS, AJAX, JSON, XML)
• Experience with orchestration, data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Benefits starting on day one, including medical, dental vision and life insurance
• 6% 401(k) company contribution each pay period with no personal contribution required
• Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.

DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to encouraging an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process and throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.