Storage Support Engineer (Cloud Products) - US Shift

Introduction
The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public Hybrid and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM AWS Azure or Google) and systems (IBM Z® IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.

At IBM Bulgaria we make sure that the world continues to operate driven by our latest and greatest technologies such as System Z Storage Power AIX and many other solutions. In our Client Innovation Center Sofia the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development DevOps QA and Support Engineers.
We also have opportunities in more client-oriented roles such as Emergency Response Managers Technical Escalation Managers and many Project management roles.

Your Role and Responsibilities
The Storage Support Engineer role requires a well-organized action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. Serving as the primary technical interface to our clients you will play a critical role in improving overall customer experience by quickly identifying and resolving problems in our Public Cloud Storage offerings. The role requires excellent collaboration with team members other IT organizations key stakeholders and business partners to meet the needs of the business as well as that of the customers.

GCLD24
GCLD24
GCLD24

Required Technical and Professional Expertise

• 2 or more years of experience working directly with customers
• 2 or more years of working in the cloud computing industry with a focus around storage and other infrastructure services ​​​​​​​​​​​​​​​​​​​​​

Preferred Technical and Professional Expertise

• Industry certifications related to storage technologies such as Object Storage SAN NAS and Backup
• Virtualization products (VMWare Citrix XenServer Hyper-V etc.) and how they interact with storage technologies
• Networking concepts (routing network protocols firewalls)
• Linux (CentOS/RedHatUbuntu/Debian) and Windows Troubleshooting
• Strong troubleshooting/analytical skills (log parsing deep-dive testing etc)
• File and Block Storage (iSCSI NFS NAS)
• Object Storage (S3)
• Network-based backup solutions (R1soft Quantastor Evault Veeam)
• Various filesystems (NTFS ext3/4 xfs) and how to interact at/troubleshoot them