STORE/NIGHT TEAM MEMBER

JOB DESCRIPTION

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Notify management of customer or employee accidents
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Adhere to all food safety regulations and guidelines
• Stay current with present, future, seasonal and special ads
• Display a positive attitude
• Report product ordering/shipping discrepancies to the department manager
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Promote trust and respect among associates
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)

ABOUT US

n From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. n
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n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. n
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n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! n