Strategic Accounts, Customer Specialist

Key Responsibilities:

• Act as the primary point of contact and manage day-to-day contract activities for several multi-million-dollar large accounts for McKesson Medical-Surgical.

• Partner closely with account managers, customers, Group Purchasing Organizations, Contract Administration, and project management team to support assigned accounts.

• Proactively monitor, validate, and communicate changes to the account manager and customers daily.

• Obtain supporting contract documentation from suppliers through constant correspondence and assist suppliers in resolving eligibility issues.

• Monitor regular analysis of process workflow and account activity.

To be successful, you'll need to:

• Be a strong member of an outstanding team providing a single point of contact for the GPO Sales Team, while managing contract issues and communication for Strategic Accounts

• Drive process to ensure that 100% of all Strategic Account ship to locations are added to the primary GPO roster with correct parent/system within 90 days of creation (detailed documentation of delays)

• Collaborate with GPO and supplier partners to drive consistent eligibility across bill to and ship to accounts 

• Various other tasks and/or projects, as assigned by the leadership team

Minimum Requirements
Requires 0-2 years of relevant experience.
 

Critical Skills

• 1+ years’ experience in account management, administrative sales support and/or customer service

• Advanced proficiency with MS Office (Excel- pivots, VLOOKUPS) and ability to analyze large datasets

• Excellent verbal and written communication skills required

• Prioritization skills in balancing the needs of internal/external customers while staying organized

Additional Skills

• Energetic self-starter with a passion for customer service

• The ability to interact professionally with vendors, customers, and co-workers

• The ability to focus on the customer's needs & manage multiple priorities

• Attention to detail, organizational and problem resolution skills

• Group Purchasing Organization and/or contract knowledge preferred

• Salesforce experience preferred

Education

• HS Diploma required.

• Bachelor's degree preferred or equivalent experience. 

Physical Requirements
General Office Demands