Strategic Partnerships Associate

About Dubsado
At Dubsado, our mission is to empower entrepreneurs, freelancers, and small businesses by providing ever-evolving software and putting the customer first in all we do. You'll be joining a self-funded company that values world-class customer service and education as much as we value designing and developing quality software.
Dubsado is a business management platform with a suite of tools designed to help business owners manage their projects and clients all in one place. From contracts and invoicing to scheduling and automated workflows, Dubsado is on a mission to be the go-to all-in-one solution for managing small businesses in creative industries and beyond.
Impact of the role
We view our "sales team" differently at Dubsado. We believe our most valuable asset in sales, is word of mouth from our Users. Your role as our next Strategic Partnerships Associate Manager, will be to focus on further developing community and serving our Dubsado Certified Specialist program. This isn't a glorified affiliate program, this is a program that consists of up the top 100 highly qualified Dubsado experts who have tested in to be accepted, and as as bi-product of their services, also sell Dubsado organically. They are an extension of the Dubsado team, our tens of thousands of users look to them for guidance, and we support them as part of our team every step of the way.
You are...
A true team player.
You're a self-starter, an open communicator, you enjoy helping wherever it is needed (and display humility by asking for help when you need it), and you truly believe in improving the lives of the business owners we're here to serve. Our team is incredibly collaborative, motivated, and supportive -we cheer each other on in both work and life, give & trust that everyone is giving their best daily, and go all out to help each other win. When you work here, your work is appreciated and you, as a person, are valued.
Passionate about helping business owners.
At the end of the day, we're here to serve small business owners and entrepreneurs by showcasing the ways that our product can impact and significantly change their lives. When we succeed, they thrive. If we fail our customers, we fail their businesses and their clients, which negatively impacts their ability to support themselves and their families. Even if you've never owned a business yourself, you'll build an empathetic connection with our users, learn their greatest pain-points, and work with your team on how to communicate the solution.
Scrappy and resourceful.
This is a role that requires building out processes, working with other teams, and finding solutions to problems in the moment. As a self-funded company, we deeply value making the most of the resources we have. You are excited to work with our most abundant resource-user feedback-and aren't afraid to push ahead without access to detailed, quantitative data.
A great listener and communicator.
You listen to all perspectives with empathy and curiosity and share any differing perspectives with confidence, but never ego. You value all inputs and trust people in their areas of expertise. Similarly, people will look to you for direction in your area of expertise, so you also know when it's time to make an informed decision and continue moving forward.
Punctual, adaptable, and detail-oriented.
Our team is growing quickly and we refine our approaches and processes regularly so that what we're working with works for everyone. You adapt quickly and are open to receiving and giving constructive feedback. Your time management skills are on-point, you know how to manage deadlines, and if competing projects and/or timelines arise, you know how to be vocal and ask for support.
Responsibilities• Keep in constant connection with our Certified Specialists to engage, build relationships, anticipate needs, mitigate future issues, and creatively find new ways to serve them.• Become an expert on Dubsado, being able to operate and understand Dubsado on the same level as our Certified Specialists themselves.• Collaborate closely with the Head of Sales and Strategic Partnerships on shaping the long-term vision and direction of Partnerships and Certified Specialists, bringing forward your prioritization strategy and insights on new opportunities.• Own the day-to-day of the Certified Specialist Program. Manage projects/tasks proactively, and set priorities that align with the user needs, mission, and core values of the partnerships area.• Drive alignment for the Certified Specialist Program and specific partnership vision, and execute strategy within your team and across the organization through clear communication and documentation.• Promote efficient and effective communication and processes within Dubsado and the Certified Specialist Program.• Manage Certified Specialist Directory including creating and updating profiles with evolving information.• Answer partnership inquiries and address any issues or potential changes in a timely manner.• Implement applicable strategy in Kajabi and BigMarker, and work with necessary teams for proper branding and promotions. This includes but is not limited to creating and managing assets and resources, setting up automations for follow up emails, copywriting newsletters and promotion emails, and any correspondence that follows.• Relay information and feedback from our Certified Specialists to Education, Marketing, and Product teams to inform decisions.• Work alongside the Education department to ensure ongoing education and resources are provided to all applicable partners. As well as brainstorm and implement proper testing for certification exams.• Work alongside the Product department to ensure our Certified Specialists on participating in user-testing and feedback, as well are getting first success to new features being released.• Manage assignments and deadlines for features side-by-side with the Marketing team, and act as the sole quality check for all content that is created by Certified Specialists and distributed by Dubsado.
Qualifications• 1+ years experience in Community Management or Partner Relations• Excellent written and verbal communication, team management, and presentation skills• Excellent time management and organizational skills• Experience working in a fast-paced setting with shifting priorities and timelines
Bonus points for...• Experience in Dubsado or Course Building• First-hand experience as a freelancer or small business owner• Working knowledge of Kajabi, Big Marker, Notion, Community Box, etc.• Familiarity with Intercom, Productboard, Canva, and/or Notion
Benefits
Weekly Pay
Career Development
Employer Paid Training
Wellness Facility Onsite
Stocked Kitchenettes
Community Involvement
"Happy Hour"
Flexible Paid Time Off