Supervisor of Cybersecurity Service Engineering

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
Global Technology Risk Management (GTRM) is the team that is ultimately responsible for the securing of McDonald's information assets at a global level.
This Supervisor of Cybersecurity Service Engineering will be part of the Engineering team in developing new Cybersecurity services and enhancing existing services to meet the increasing needs for protecting our users, devices, networks, applications, and data. Under the supervision of the Engineering leadership team, this person will work closely with all areas of the business and technology teams to ensure that our services are meeting the needs of markets, application teams, corporate departments, and other collaborators.
This role will also work with partners globally to ensure the accurate functioning of the processes and people needed to keep these critical security and infrastructure services running reliably. This position will work closely with market technology teams, GTRM Cybersecurity Service Operations, GTRM architects, application owners, key vendors and others to ensure the continued reliable operation of McDonald's Cybersecurity services.
Accountabilities & Responsibilities:

• Work with the Engineering team to optimize the day-to-day Engineering tasks for our Cybersecurity products.
• Manage assignments from the Engineering leadership team to ensure the company has outstanding Cybersecurity products and services that meets the needs of the business.
• Work with various team members to collect and analyze data in support of an Engineering assignment.
• Collaborate closely with peers and vendors to ensure our Cybersecurity services are designed to always maintain high availability and resiliency, through both process and technology optimization.
• Perform research that feeds as input to a roadmap of proposed future enhancements to the Cybersecurity platform and help socialize with key team members and partners.
• Develop user documentation that reflects the technical architecture and develop process documentation in support of the consumption model of the service to include any multi-functional work across the McDonald's organization.
• Develop reports that support the consumption model of the services.
• Work with multi-functional teams to identify and implement ways to improve the ease of use, security, and operational stability of Cybersecurity systems.
• Perform functions promptly and with an acute level of attention to detail, vitality, and thoroughness.
• Assist in driving strategic improvement projects within Cybersecurity Service Engineering and measure their impact. (Continuous improvement methodology).
• Ensure security policies, standards, procedures, and guidelines are followed.
• Analyze sophisticated issues, identify their cause, detail their impact on the business, and identify the corrective action needed to eliminate and prevent events in the future.
• Ensure operations and service consumption are of primary concern as capabilities are created, enhanced, and updated.
• Prioritize work and manage with a sense of urgency.
• Support a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
• Help develop and implement appropriate policies, SOPs, training, and guidelines for managing services.
• Willingness to participate in a 24x7x365 team.

Qualifications:

• Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
• Experienced with designing, developing, and operating complex technical products and services.
• Enjoys solutioning using a shift-left mentality.
• Highly organized, detailed oriented, technically minded, highly collaborative with peers and team members, and has an ownership mentality.
• Self-starter who learns quickly on the job with minimal training.
• Ability to interpret and understand business needs and convey such issues to operations and support teams.
• Understand and represent the different perspectives of various team members (users, customers, suppliers, etc.) of a service.
• Work under stress in a constantly evolving environment
• Resolve / handle conflict or disagreements gracefully.
• Ability to assess vitality and balance priorities making good decisions based upon circumstances.

Basic Qualifications

• Bachelor's degree in Engineering, Computer Science, Cybersecurity, or equivalent experience.
• Experience with building or operating services, preferably security services.
• Experience working with 3rd party vendors and service providers.
• Experience developing both process and technical documentation in support of a service offering.

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.