Supervisor, Performance Management (GM)

Duties & Responsibilities:

• Lead the regional team of account managers and administrative specialists 
• Create a layer of support for the Regional Director
• Run regional team meetings and scrum when Director is not available
• Assist in determining and assigning PFM to new accounts and bandwidth management
• Lead the onboarding of new clients that have DI services and provide ongoing training with PFM Team, maintain detailed knowledge of all new products and digital offerings 
• Work with PFM Team to identify upsell opportunities and build strategy 
• Mentor on best practices for client management and assist with professional growth
• Meet with PFM Team in conjunction with the Regional Director in 45-day, 6-month, and Annual Reviews and provide constructive feedback on performance and growth path
• Support sales and strategy process for new business development when needed for Dealer Inspire and Agency Partners
• Support PFM team with management of difficult clients/cancellations. Work toward saving all clients to attain 99% retention goal for each individual and region
• Assist the RD with advocating and communicating with other internal departments for Dealer Inspire/Launch about bigger issues/blockers and process. Roll up all internal issues to the Regional Director 
• Ensure consistent communication of company directives for PFM teams
• Positive representation of client services to all internal teams
• Positive representation of Dealer Inspire to all clients
• Ability to build relationships with client and provide insight/guidance to the PFM team related to digital services (and beyond). 
• Goal to maintain 99% retention of all clients
• Identify opportunity for regional growth within the Dealer Inspire products 

Skills & Competencies Required:

• A successful Regional Account Supervisor requires excellent communication and analytical skills, marketing savvy and the ability to enjoy working in a fast-paced environment. The ability to work through conflict resolution both internally and with external clients is a must.
• Senior Performance Management experience with a high level of experience training other team members
• Digital marketing strategy experience required
• Ability to provide constructive and consistent feedback to all team members to ensure their further growth within their existing roles
• Outstanding presentation & communication skills both over the phone and during in-person meetings
• Excellent customer service skills
• Must be very organized, punctual, and detail oriented
• Fast learner & interested in new technologies
• Team building and ability to rally your internal team to achieve company goals
• The ability to remain cool under pressure and manage through client conflict

Strong knowledge of:

• SEO Fundamentals and Principles
• Paid search/Google Adwords
• Website Performance/Google Analytics
• Social Media
• Basic Wordpress knowledge

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