Supervisor - Transition & Implementation and Sales Operations

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."

Job Description

These are the minimum results expected from Transition & Implementation:

• Co-operate and direct the cross-functional teams comprised of clients, branch employee’s, analysts and Product and IS (support/development) personnel to ensure the successful transition of business and systems in order to exceed the scope of services defined in the business award.
• Plan and develop an effective transition timeline for both business and systems.
• Manage transition scope, schedule and quality.
• Point of escalation for client inquiries from client, sales, management, etc.
• Strategically manage and ensuring the efficiency and effectiveness of sales administrative program of the branch. Develop ideas and deploy knowledge wherever possible.
• Manage the pricing team through good & strategic planning and ensuring continuous improvements to business closure success rate. Develop ideas and deploy knowledge wherever possible.
• Participate actively in the process of strategic sales planning.
• Effective manage the area of marketing.
• To handle all rate inquiries timely and professionally.
• To maintain a complete tariff for internal & external usage purposes.
• To handle the RFQ & Sales Bid Proposal.
• To work with overseas office to set up agreed selling rates for general accounts.
• To monitor the process of GRI or PSAF for general accounts per company’s direction.
• To provide market information and prepare statistical reports for management.
• Create and communicate profitable pricing solutions.
• Maintain data integrity.
• To assist sales team to handle RFQ and general rate enquiries (including those for salesmen local accounts).

These are the minimum results expected from Sales Operations:

• Qualify sales leads utilizing reporting and analytics tools.
• Engage in pre-sale engagement activities for target customers prior to Sales engagement.
• Organize sales events to drive existing and new customer engagement.
• Utilize the Customer Relationship Management system to help manage and organize the District Sales team's customer accounts, enable global engagement, and ensure data integrity measurements are met.
• Coordinate bid response information as requested by the District Sales team or the Expeditors network.
• Produce reporting on key metrics and manage monthly delivery of key reports to the District Sales Manager.
• Ensure updated marketing materials are accessible to Sales team, and create customer-focused PowerPoint presentations in support of business development.
• Coordinate visitor management for the district and ensure the Sales team maximizes opportunities for scheduled meetings with visitors and customers.
• Attend training & development sessions to understand the requirements of Sales, and be able to provide Sales with updates on new developments and tools.
• Support the on-boarding of new Sales personnel.
• Manage and/or contribute to weekly sales meetings, as directed by the District Sales Manager.
• Communicate new internal information and tools to Sales, ensuring they are informed of new developments.

To take up additional responsibilities as required to meeting the Company’s needs.

Qualifications

• Minimum 4 years of experience in transportation/logistics field.
• Background in project management or project coordination.
• Strong understanding of supply chain solutions.
• Ability to document business process flows.
• Outstanding communication skills including written and presentation.
• Strong organizational skills, computer skills and general knowledge of supply chain software.
• Proficient with data and data analysis using Excel and other tools.
• Aptitude and desire to learn Sales fundamentals and processes.
• Passion to drive and support a team toward winning results.
• Outstanding time management skills, attention to detail, and sense of urgency to achieve goals.
• Outstanding problem solving, organizational, and interpersonal skills.
• Confidence to make decisions in response to changing conditions.
• Confidence to proactively collaborate across the Expeditors network to support Sales efforts.
• Highly proficient in PowerPoint, Word, Excel. Familiar with PowerBI.
• Ability to independently apply creativity and problem-solving skills to achieve results.
• Ability to work productively both individually and in a team environment.
• Ability to work off-site for local events.
• Oral and written proficiency in the English language.

Additional Information

Expeditors offers excellent benefits

• Group Medical Insurance
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.